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Last updated:Today at 00:13
Train companies affected:National Rail

West Hampstead Thameslink (WHP)

West Hampstead Thameslink station, Iverson Road, West Hampstead, Greater London, NW6 2RB

The lifts are out of order between The footbridge and all platforms at West Hampstead Thameslink station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 19:30
  • Opening Hours Saturday: 06:45 - 20:00
  • Opening Hours Sunday: 07:40 - 17:15
London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Customer Help Points

Yes

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station: This station has step-free access to all platforms.

Assistance Meeting Point is the main entrance of the station next to bike rack and ticket machines

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Waiting areas may only be available during staffed hours at some locations.

There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

At the entrance on Iverson Road.

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Toilets

Yes

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Waiting areas may only be available during staffed hours at some locations.

There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.

Seating Area

Yes

ATM

Yes

ATM located in station entrance

Refreshment Facilities

Yes

Pay Phones

No

Bicycle Storage

Spaces

42 spaces

Type of Storage

Stands

Location

Top of stairs by Platform 1

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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