Welwyn North (WLW)
Managed by Great Northern
Station facilities
-
Station seating facilities
Station seating facilities Waiting room available on platform 1 - -
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops
Welwyn North
Getting to and from the station

Bicycle parking
YES
- Storage location
- In both car parks
- Storage spaces
- 42
- Storage CCTV
- Yes
- Car Park
- Operator
- APCOA Parking UK
- Phone number
- -
- Web address
- https://www.greatnorthernrail.com/parking
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Blue Badge parking.
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- NO
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 06:50 - 13:15
15:30 - 19:00
Saturday 07:20 - 13:55
Sunday Closed
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Yes, at self-service ticket machine
- Smartcards validators
Yes
- Smartcards are available online at: www.greatnorthernrail.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Great Northern
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:35 - 13:30
15:15 - 06:35
Saturday 07:05 - 14:10
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
Yes
- Both platforms but not working
- Lost Property
- Yes
- Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- greatnorthernrail.com/lostproperty
- Ticket gates
Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
No
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Refreshment facilities
Yes
- Shops
Yes
- Toilets
No
- Waiting Rooms
Yes
- Waiting rooms location
- Waiting room available on platform 1 -
- Waiting rooms opening hours
-
Waiting Rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- 0800 058 2844
- Assisted travel
- Yes
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
- Staff help available
Yes
- Partial - as per ticket office opening hours.
- Staff help available opening times
-
Monday - Friday 06:25 - 20:15
Saturday 07:10 - 14:10
Sunday Closed
Ticket office open 06:50-13:15 and 15:30-19:00 Mon -Fri and 07:20-13:55 on Sat
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
- This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street. Assistance Meeting Point is on platform 1 near the coffee shop.
- Wheelchairs available
No