Last updated:Today at 21:43
Train companies affected:Southeastern, Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Warwick (WRW)
Warwick station, Station Approach, Warwick, Warwickshire, CV34 4LA
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:25 - 12:55
- Opening Hours,Saturday: 06:25 - 12:55
- Opening Hours,Sunday: Unavailable
The ticket machine located near the entrance to Platform 1 (trains towards Birmingham & Stratford-upon-Avon) accepts cash and card payments.
The ticket machine located on Platform 2 (trains towards Leamington Spa & London) accepts card payments only. The platform is not currently accessible to wheelchair users, until completion of the lift installation project.
Location
At station entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The height of the display screen on the ticket machine at the entrance to Platform 1 is adjustable.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Chiltern Smartcards can be obtained from www.chilternrailways.co.uk
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:25 - 13:05
- Information Services Opening Times,Saturday: 07:15 - 12:55
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 06:25 - 13:05
- Staff Help Available,Saturday: 07:15 - 12:55
- Staff Help Available,Sunday: Unavailable
Passenger Assistance Meeting Point - at the booking office (during opening hours only). We recommend that you book assistance in advance of your journey to enable us to get a member of staff to the station outside of booking office opening hours to assist you. Alternatively, please use the Help Point at the station.
Please note that if engineering work is taking place, rail replacement bus services do NOT call at this station. Rail replacement bus services use the bus stops on the Coventry Road (the main road at the bottom of the station approach road). Customers with accessibility requirements are advised to contact 03456 005 165 (Option 3 > Option 3) for guidance and assistance.
Customer Help Points
Yes
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
The subway connecting platforms 1 and 2 at Warwick station has reopened following work to prepare for lifts being installed. Access to both platforms is now from the main station building side of the station (the West / Town side).
Access via the steps from the Woodcote Road / Lakin Road side of the station is closed until the end of September while building works continue. Please follow the signposted walking route diversion from the Warwick Hospital side of the station, which will take between 7-9 minutes. Please allow plenty of time to catch your train.”
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step Free Access Category B3. There is step free access to Platform 1 (northbound services) only.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
The height of the display screen on the ticket machine at the entrance to Platform 1 is adjustable.
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 06:25 - 12:55
- Waiting rooms,Saturday: 06:25 - 12:55
- Waiting rooms,Sunday: Unavailable
In the booking hall by the main station entrance on Platform 1.
Seating area
Unavailable
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
1 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:25 - 13:05
- Staff help available,Saturday: 07:15 - 12:55
- Staff help available,Sunday: Unavailable
Passenger Assistance Meeting Point - at the booking office (during opening hours only). We recommend that you book assistance in advance of your journey to enable us to get a member of staff to the station outside of booking office opening hours to assist you. Alternatively, please use the Help Point at the station.
Please note that if engineering work is taking place, rail replacement bus services do NOT call at this station. Rail replacement bus services use the bus stops on the Coventry Road (the main road at the bottom of the station approach road). Customers with accessibility requirements are advised to contact 03456 005 165 (Option 3 > Option 3) for guidance and assistance.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 07:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
There are Help Points
Toilets
- Toilets,Monday to Saturday: 06:25 - 12:55
Accessible Toilets
Unavailable
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:25 - 12:55
- Waiting Rooms,Saturday: 06:25 - 12:55
- Waiting Rooms,Sunday: Unavailable
In the booking hall by the main station entrance on Platform 1.
Seating Area
Unavailable
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
40 spaces
Accessible spaces
1 space
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £4.20
- Rate per day £6.00
- Rate on Saturday £4.20
- Rate on Sunday £4.20
- Rate per week £24.00
- Rate per month £96.00
- Rate per year £1008.00
Notes
Off-peak charges apply from 12:00 Monday - Friday and all day on weekends and bank holidays.
Refreshment Facilities
Unavailable
Temporarily closed.
Public Telephones
No
Public Wi-Fi
Available
Registration required. Available until 18:00 each day.
Bicycle Storage
Spaces
40 spaces
Type of Storage
Stands
Location
Platform 1.
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services run from Bus Stops on the main Coventry Road, a three minute walk away.
For buses towards Warwick Parkway and Stratford-upon-Avon, please walk down station Road, turn left and safely cross to the opposite side of Coventry Road. (what 3 words: spot.belly.gravy).
For buses towards Leamington Spa, please walk down station Road, and turn right. (what 3 words: poster.tries.picked).
If engineering work is taking place, rail replacement bus services do NOT call at this station. Rail replacement bus services use the bus stops on the Coventry Road (the main road at the bottom of the station approach road).
Information to plan your onward journey is available in a printable format here
