Last updated:Today at 00:23
Train companies affected:CrossCountry, LNER, Northern, TransPennine Express
Wrexham General (WRX)
Wrexham General Station, Station Approach, Wrexham, LL11 2AA
Wrexham General Car Park Closure: 26 July - 10 August
Due to the Eisteddfod taking place in Wrexham and bus shuttles running from the station car park to the Maes there will be a temporary closure of the car park. It will close from 26 July and reopen on 10 August. Accessible spaces will remain however availability is limited. We apologise for any inconvenience caused and thank you for your understanding.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 19:15
- Opening Hours,Saturday: 06:45 - 19:45
- Opening Hours,Sunday: 09:30 - 17:00
Location
Outside the station entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Ticket machines have touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from ticket office
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 05:30 - 22:45
- Information Services Opening Times,Sunday: 07:30 - 23:00
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:30 - 22:45
- Staff Help Available,Sunday: 07:30 - 23:00
Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access to Platform 1 (to Shrewsbury) from the car park via the booking office or night gate.
Step free access to Platform 2 (to Chester), Platform 3, and Platform 4 (Wrexham-Bidston Line) via a footbridge and lifts.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Ticket machines have touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms,Monday to Saturday: 06:00 - 21:15
- Waiting rooms,Sunday: 08:30 - 21:15
Situated on platform 2/3
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:30 - 22:45
- Staff help available,Sunday: 07:30 - 23:00
Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Baby Changing
Available
The toilets are located on platform 1.
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 06:00 - 21:15
- Waiting Rooms,Sunday: 08:30 - 21:15
Situated on platform 2/3
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
68 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
Available
Public Telephones
No
Post Boxes
Available
Bicycle Storage
Spaces
24 spaces
Type of Storage
Stands
Location
Cycle parking is in two locations at Wrexham General.
8 Sheffield stands providing for 16 bicycle parking spaces are located to the left of the main station entrance.
4 Sheffield stands providing for 8 bicycle parking spaces are located under a shelter on platform 4 (Wrexham to Bidston Line)
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement stop is in the station car park.
Buy a Wrexham & Ruabon PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There are no cycle hire facilities at this station.
