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Wrexham General (WRX)

Wrexham General Station, Station Approach, Wrexham, LL11 2AA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:15 - 19:15
  • Opening Hours,Saturday: 06:45 - 19:45
  • Opening Hours,Sunday: 09:30 - 17:00
Location

Outside the station entrance

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Ticket machines have touchscreen controls.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Information Available

  • Yes - from ticket office
  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Saturday: 05:30 - 22:45
  • Information Services Opening Times,Sunday: 07:30 - 23:00

Staff Help Available

  • Staff Help Available,Monday to Saturday: 05:30 - 22:45
  • Staff Help Available,Sunday: 07:30 - 23:00

Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times

Help Points available - Location: Alongside lift doors at both platform and bridge level

Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window

Customer Help Points

Yes

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access to Platform 1 (to Shrewsbury) from the car park via the booking office or night gate.

Step free access to Platform 2 (to Chester), Platform 3, and Platform 4 (Wrexham-Bidston Line) via a footbridge and lifts.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Ticket machines have touchscreen controls.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Waiting rooms
  • Waiting rooms,Monday to Saturday: 06:00 - 21:15
  • Waiting rooms,Sunday: 08:30 - 21:15

Situated on platform 2/3

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 05:30 - 22:45
  • Staff help available,Sunday: 07:30 - 23:00

Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times

Help Points available - Location: Alongside lift doors at both platform and bridge level

Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window

Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00
Help Point location

Help Points are only available in limited locations

Toilets

Available

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Baby Changing

Available

The toilets are located on platform 1.

Waiting Rooms

  • Waiting Rooms,Monday to Saturday: 06:00 - 21:15
  • Waiting Rooms,Sunday: 08:30 - 21:15

Situated on platform 2/3

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday & Public Holidays: Available

Spaces

68 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking charges apply

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Refreshment Facilities

Available

Public Telephones

No

Post Boxes

Available

Bicycle Storage

Spaces

24 spaces

Type of Storage

Stands

Location

Cycle parking is in two locations at Wrexham General.

8 Sheffield stands providing for 16 bicycle parking spaces are located to the left of the main station entrance.

4 Sheffield stands providing for 8 bicycle parking spaces are located under a shelter on platform 4 (Wrexham to Bidston Line)

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

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