Last updated:Today at 14:59
Train companies affected:South Western Railway
Wrexham General (WRX)
Wrexham General Station, Station Approach, Wrexham, LL11 2AA
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 19:15
- Opening Hours Saturday: 06:45 - 19:45
- Opening Hours Sunday: 09:30 - 17:00
Location
Outside the station entrance
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 19:15
- Information Services Opening Times Saturday: 06:45 - 19:45
- Information Services Opening Times Sunday: 11:30 - 19:00
Staff Help Available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B.
Step free access to Platform 1 (to Shrewsbury) from the car park via the booking office or night gate.
Step free access to Platform 2 (to Chester), Platform 3, and Platform 4 (Wrexham-Bidston Line) via a footbridge and lifts.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting rooms
Yes
Closed until further notice.
Situated on platform 2.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
Toilets
Yes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice.
Situated on platform 2.
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Sunday: Yes
Spaces
68 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
No
Bicycle Storage
Spaces
24 spaces
Type of Storage
Stands
Location
Cycle parking is in two locations at Wrexham General.
8 Sheffield stands providing for 16 bicycle parking spaces are located to the left of the main station entrance.
4 Sheffield stands providing for 8 bicycle parking spaces are located under a shelter on platform 4 (Wrexham to Bidston Line)
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Wait at bus stop in station car park
Buy a Wrexham & Ruabon PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
