York (YRK)
Managed by LNER
Station facilities
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Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
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Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. -
Pay phone
Pay phone -
Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
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Shops
Shops
York
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
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Within station, within car park, and next to the ticket office
- Storage spaces
- 626
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80 secure stands.
- Storage CCTV
- Yes
- PlusBike (cycle hire)
-
Available from EuropCar office on Platform 1.
- Car Park
- Station Car Park
- Operator
- London North Eastern Railway
- Address
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- Note
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For car parking rates Off Peak is after 09:30 Monday - Friday. Also all day Saturday and Sunday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 604 with 6 accessible spaces available
- Parking is chargeable for all vehicles
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £17.00
- Off peak rate
- £5.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Weekly rate
- £69.00
- Monthly rate
- £260.00
- 3 Monthly rate
- £660.00
- Annual rate
- £1970.00
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Premier Spaces Annual Season Ticket £2400.00.
Friday - Monday long weekend parking - £12.00, purchase tickets on the day.
- CCTV Coverage
- No
- Car Park
- Station Short Stay Car Park
- Operator
- London North Eastern Railway
- Address
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- Opening hours
- Number of spaces
- 30 with 6 accessible spaces available
- Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
- Accessible taxis
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No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
- Impaired mobility set down / pick up points available
- Yes
- Car hire
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Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Saturday 05:45 - 21:00
Sunday 07:30 - 21:30
Monday - Friday 05:30 - 21:00
For Advance Purchases, the opening hours are: Mon - Fri 08:00 until 19:00. Sat 08:00 until 18:00. Sun 09:00 until 18:00
- Location
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On main concourse.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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DDA compliant counter is available during Travel Centre opening times
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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Accessible machines are available on the main concourse
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 00:00 - 23:59
Saturday 00:00 - 23:59
Sunday 00:00 - 23:59
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
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Located at the front of the Station
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 03457 225333
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around York station
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
- Waiting rooms opening hours
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Monday - Sunday 06:00 - 22:00
Closed until further notice
Accessibility and mobility access
- Staff help available
- Yes
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Assistance meeting point is Customer Information Point in main concourse
- Staff help available opening times
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
- Wheelchairs available
- Yes
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