Last updated:Today at 19:20
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Abergavenny (AGV)
Abergavenny station, Station Approach, Abergavenny, Monmouthshire, NP7 5HS
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 06:00 - 18:45
- Opening Hours Sunday: 12:00 - 18:30
Location
Inside the station building.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Live journey information
Staff Help Available
Yes
Assistance will be provided by staff from the Booking Office during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Category B3.
Platform 1 for services to Hereford is fully accessible.
Supervised access to the southbound platform via a crossing with assistance from Booking Office staff during opening hours and from traincrew when it is closed.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located within the station café; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms Monday to Saturday: 06:00 - 18:45
Seating area
Yes
Accessible public telephones
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
In front of the station entrance.
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
Assistance will be provided by staff from the Booking Office during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The toilets are located on Platform 1. The National key toilets are located within the station café; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located within the station café; these toilets are operated by a radar key.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Saturday: 06:00 - 18:45
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
74 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
In front of the station entrance.
Car park CCTV
Yes
Parking charges
Parking charges apply
Notes
More information on parking charges at Abergavenny can be found via our Parking Management Company here Parking in Abergavenny Station (TFW) - Abergavenny - APCOA Parking
ATM
No
Refreshment Facilities
Yes
The Whistle Stop Café is located in the main station building to the left of the main entrance and ticket office. Access is also available from the northbound platform. Opening hours will be detailed on the cafe door.
Shops
No
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
No
Bicycle Storage
Spaces
20 spaces
Type of Storage
Racks
Location
Two tier cycle racks providing space for up to 20 bicycles are located in a shelter to the north of the station building, adjacent to the wall onto the platform.
A bicycle pump and repair station is also provided.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is near the Great Western Hotel.
At the front of the station
There are no cycle hire facilities at this station.
