Last updated:Today at 20:51
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Abergele & Pensarn (AGL)
Abergele & Pensarn Station, Station Approach, Pensarn, Conwy, LL22 7PR
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They have touchscreen controls.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
You can get a TFW SmartCard on our website: www.tfw.wales
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information
- Departure Screens
- Announcements
Staff Help Available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Category B2.
Access to Platform 1 (to Chester) is via a lane with no pavement leading down from the road bridge.
Access to platform 2 (to Holyhead) is from the car park via a moderately steep ramp with handrail but no intermediate landing.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They have touchscreen controls.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Accessible public telephones
No
Wheelchairs available
No
Distance to Station Entrance
Ramp directly from car park to platform 2. To get to platform 1 you need to go over the road bridge.
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
At entrance to either platform. There is space for 1 vehicle on each side.
Accessible spaces
1 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
Transport for Wales
- 03333 211 202
- Sea Road
- Pensarn
- Abergele
- LL22 7PQ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
6 spaces
Accessible spaces
1 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
At entrance to either platform. There is space for 1 vehicle on each side.
Car park CCTV
No
Parking charges
Parking is free
ATM
No
Refreshment Facilities
No
Shops
No
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
No
Bicycle Storage
Spaces
5 spaces
Type of Storage
Stands
Location
5 curl top stands offering parking for up to 10 bicycles are located on the Westbound platform 2.
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is on Kingsway, near the supermarket.
There are no cycle hire facilities at this station.
