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Acklington (ACK)

Acklington station, off B6345, Acklington, Northumberland, NE65 4DE

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours

Yes

unstaffed

Ticket Machines

No

Collect tickets bought online
  • No
Accessible ticket machines

No

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information

No

Staff Help Available

No

Customer Help Points

Yes

Combined payphone and help point Platform 1

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

No

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

partial step free access. Level access to Edinburgh platform, ramped access to Newcastle platform. Long step-free route between platforms via unlit road with no pavement, steep in places

Ticket barriers and gates

No

Accessible ticket machines

No

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Closed until further notice

There is a waiting room provided on southbound platform.

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

Yes

no specified set down point but the car park has level access to the station

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Combined payphone and help point Platform 1

Helpline
  • Helpline Monday to Sunday: Yes

Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Closed until further notice

There is a waiting room provided on southbound platform.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

20 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

no specified set down point but the car park has level access to the station

Car park CCTV

No

Parking charges

Parking is free

Refreshment Facilities

No

Bicycle Storage

Spaces

8 spaces

Type of Storage

Stands

Location

Within carpark

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

Not available at this station.

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