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Addlestone (ASN)

Addlestone station, Station Road, Addlestone, Surrey, KT15 2PB

The ticket office at Addlestone will be closed on Saturday 5 July 2025.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:30 - 10:00
  • Opening Hours,Saturday: 09:30 - 12:30
  • Opening Hours,Sunday: Unavailable

The ticket office is now open as normal following emergency works.

Location

Ticket office is located on platform 1.

A Ticket Vending Machine with a video help link is located by entrance to platform 1.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Addlestone ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens

Staff Help Available

Unavailable

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 07:30 - 19:00
  • Lost Property,Saturday to Sunday: Unavailable
  • Lost Property,Public Holidays: Unavailable

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Addlestone.

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Step-free category B1 station - There is step free access to platform 1 (for trains to Weybridge) and platform 2 (for trains to Virginia Water and Staines).

Both platforms are accessed by shorts ramps of up to 1:8 gradient.

Interchange is via a 54 step footbridge or step-free via full-barrier level crossing at the end of the platforms (via ramps) which is approximately 65m.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

N/A

Waiting rooms
  • Waiting rooms,Monday to Friday: 06:30 - 10:00
  • Waiting rooms,Saturday: 09:30 - 12:30
  • Waiting rooms,Sunday: Unavailable
  • Waiting rooms,Public Holidays: 09:30 - 12:30

Heated area located within the Ticket Office. Seating is compliant with code of practice.

Seating area

Unavailable

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

0 spaces

Staff Help

Staff help available

Unavailable

Customer Help Points

Yes

Customer Help points are located on every platform

Helpline
  • Helpline,Monday to Friday: Available
  • Helpline,Saturday: Available
  • Helpline,Sunday: Available

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj</

Nearest accessible station
Help Point location

There are Help Points

Toilets

Unavailable

Accessible Toilets

Unavailable

N/A

Baby Changing

Unavailable

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 06:30 - 10:00
  • Waiting Rooms,Saturday: 09:30 - 12:30
  • Waiting Rooms,Sunday: Unavailable
  • Waiting Rooms,Public Holidays: 09:30 - 12:30

Heated area located within the Ticket Office. Seating is compliant with code of practice.

Seating Area

Unavailable

Sheltered waiting area

There is sheltered waiting

Spaces

3 spaces

Accessible spaces

0 space

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £1.80
  • Rate per day £3.60
  • Rate on Saturday £1.80
  • Rate on Sunday £1.80

Notes

RingGo Code 77504.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holidays £1.80.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £5.40.

Refreshment Facilities

Unavailable

Public Telephones

Yes

Public Wi-Fi

Available

Find WiFi Hotspots around Addlestone station

Bicycle Storage

Spaces

24 spaces

Type of Storage

Stands & Racks

Sheltered

Yes

CCTV

No

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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