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Ashford International station, Station Road, Ashford, Kent, TN23 1EZ
Assistance/Help available from station staff from First to Last trains.
On way in to access trains from Station Approach Rd side
Yes
Available
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
Available
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platforms 1/2 and 5/6. Also by gateline in the subway.
This station has Secure station accreditation - For more information contact 0345 322 7021
Unavailable
Available
Yes
Help Points are only available in limited locations
Announcements are made both visually and audibly
Induction loops are at designated listening areas
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Available
Available
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
Available
Counters can be raised or lowered to suit all customers
Yes
Available
Available
Platforms- Available during staffing hours. This toilet is stoma friendly.
Available
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
Available
Available
Public telephones are not wheelchair accessible
Available
There are tactile warnings on all platforms
Available
Accessible taxis are available to book
Available
Ashford International Car Park A
13 spaces
Ashford International Car Park B
15 spaces
Ashford International Car Park F
2 spaces
Ashford International Car Park A
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Ashford International Car Park B
These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Ashford International Car Park F
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
This is a combined drop-off and pick-up point
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
The drop-off and/or pick-up point is uncovered
The bays at the drop-off and/or pick-up point and/or waiting area measure 2.4 x 4.8m but side zone <1.2m wide
Yes
On platforms 1/2 and 5/6. Also by gateline in the subway.
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
To request assistance through the help point, please use the assistance button which will put you in contact with a Southeastern colleague.
Help Points are only available in limited locations
Available
Platforms - Available during staffing hours
Available
Platforms- Available during staffing hours. This toilet is stoma friendly.
Available
Only available when staff present
Available
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
Available
APCOA Parking
166 spaces
13 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Available
Yes
Parking charges apply
Off peak evening rate (after 18:00) - £3.50
APCOA Parking
135 spaces
15 spaces
These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Available
No
Parking charges apply
Off peak evening rate (after 18:00) - £3.00
APCOA Parking
315 spaces
2 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Available
Yes
Parking charges apply
Off peak evening rate (after 18:00) - £3.00
Available
booking hall
Available
Coffee shops and Selecta vending machines
Available
newspapers
Yes
Available
Public telephones are not wheelchair accessible
454 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
behind bus stop front of station
Yes
No
From the station forecourt outside the booking hall. (What 3 Words: waddled.down.toys)
in front of station on Station Approach Road
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk