Last updated:Today at 10:45
Train companies affected:South Western Railway
Ashford International station, Station Road, Ashford, Kent, TN23 1EZ
Assistance/Help available from station staff from First to Last trains.
On way in to access trains from Station Approach Rd side
Yes
Yes
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platforms 1/2 and 5/6. Also by gateline in the subway.
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Yes
Yes
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Platforms- Available during staffing hours
Yes
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
Ashford International Car Park 1
15 spaces
Ashford International Car Park 2
2 spaces
Ashford International Car Park 3
13 spaces
Ashford International Car Park 1
These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Ashford International Car Park 2
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Ashford International Car Park 3
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platforms 1/2 and 5/6. Also by gateline in the subway.
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
Yes
Platforms - Available during staffing hours
Yes
Platforms- Available during staffing hours
Yes
Only available when staff present
Yes
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
Yes
APCOA Parking
135 spaces
15 spaces
These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
No
Parking charges apply
APCOA Parking
315 spaces
2 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
APCOA Parking
166 spaces
13 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
From 1st June - new off peak evening rate (after 18:00) - £1.50
Yes
booking hall
Yes
Coffee shops and Selecta vending machines
Yes
newspapers
Yes
Yes
Public telephones are not wheelchair accessible
454 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
behind bus stop front of station
Yes
No
From the station forecourt outside the booking hall.
in front of station on Station Approach Road
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk