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Allens West (ALW)

Allens West station, Durham Lane, Eaglescliffe, Cleveland, TS16 0PF

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours

Yes

unstaffed

Ticket Machines

Yes

Collect tickets bought online
  • No
Accessible ticket machines

No

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: No

Information available from Help Point 24/7.

Staff Help Available

No

Customer Help Points

Yes

Platform 1

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

  • Station is unstaffed

However no access problems for disabled or wheelchair users. Access to the platforms is via Durham Lane and a level crossing, which is step free. Step free access from car park to station entrance.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

No

Accessible ticket machines

No

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

There are no waiting rooms provided at the station. Shelters are provided on both platforms.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

Yes

Step free access from car park to station entrance

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Platform 1

Helpline
  • Helpline Monday to Sunday: Yes

Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

There are no waiting rooms provided at the station. Shelters are provided on both platforms.

Seating Area

Yes

Refreshment Facilities

No

Bicycle Storage

Spaces

8 spaces

4 cycle lockers and 4 stand spaces. Stands and lockers are available. Stands are free of charge but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Stockton Borough council on 01642 528499.

Type of Storage

Lockers & Stands

Location

Ramp Platform 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Not available at this station.

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