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Last updated:Today at 02:21
Train companies affected:National Rail

Altrincham (ALT)

Altrincham station, Stamford New Road, Altrincham, Cheshire, WA14 1EN

The lifts are out of order between Platform 2 and 3 and the over bridge at Altrincham station.

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:40 - 20:20
  • Opening Hours Saturday: 07:10 - 20:20
  • Opening Hours Sunday: 09:20 - 16:50
Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

No

staff make every effort to provide assistance for disabled passengers requiring tickets.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard notes

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:40 - 20:20
  • Information Services Opening Times Saturday: 07:10 - 20:20
  • Information Services Opening Times Sunday: 09:20 - 16:50

Information available 24/7 through the customer experience centre 0800 200 6060

Staff Help Available

Yes

Customer Help Points

No

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

No

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Category A Station

Separate level access from bus station to Platform 1(Metrolink trams) and from Oakfield Road car park entrance to Platform 4 (to Chester). To Platform 2 (Metrolink trams) and 3 (to Manchester) via Lifts which are available from first to last train.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

No

staff make every effort to provide assistance for disabled passengers requiring tickets.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

Impaired mobility set down/pick-up point

No

No designated area is provided. The station front may be used for set down purposes.

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

Yes

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

These toilets are operated by TFGM, they are open 24/7 and are in the bus station

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

45 spaces

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

No designated area is provided. The station front may be used for set down purposes.

Car park CCTV

No

Refreshment Facilities

No

Bicycle Storage

Spaces

8 spaces

Type of Storage

Stands

Location

Platform 1

Sheltered

No

CCTV

Yes

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