Altrincham (ALT)
Altrincham station, Stamford New Road, Altrincham, Cheshire, WA14 1EN
The lifts are out of order between Platform 2 and 3 and the over bridge at Altrincham station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:40 - 20:20
- Opening Hours Saturday: 07:10 - 20:20
- Opening Hours Sunday: 09:20 - 16:50
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
staff make every effort to provide assistance for disabled passengers requiring tickets.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:40 - 20:20
- Information Services Opening Times Saturday: 07:10 - 20:20
- Information Services Opening Times Sunday: 09:20 - 16:50
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
Yes
Customer Help Points
No
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
No
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Separate level access from bus station to Platform 1(Metrolink trams) and from Oakfield Road car park entrance to Platform 4 (to Chester). To Platform 2 (Metrolink trams) and 3 (to Manchester) via Lifts which are available from first to last train.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
staff make every effort to provide assistance for disabled passengers requiring tickets.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Impaired mobility set down/pick-up point
No
No designated area is provided. The station front may be used for set down purposes.
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
These toilets are operated by TFGM, they are open 24/7 and are in the bus station
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
Northern
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
45 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
No designated area is provided. The station front may be used for set down purposes.
Car park CCTV
No
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Platform 1
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
More Information
Transport Links
Rail Replacement Services will arrive and depart from Stand A at Altrincham bus station.
At opposite side of bus interchange to station, near to library
Information to plan your onward journey is available in a printable format here
Metrolink tram terminus within station.GMPTE 0161 228 7811
