Last updated:Today at 21:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Aston (AST)
Aston station, Lichfield Road, Aston, West Midlands, B6 7PR
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday: 07:00 - 10:30, 12:00 - 18:00
- Opening Hours Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
- Opening Hours Friday: 07:00 - 11:00, 15:00 - 18:00
- Opening Hours Saturday: 11:00 - 15:00
- Opening Hours Sunday: No
None
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Height adjusted ticket office counter
No
by member of staff on duty
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday: 07:00 - 10:30, 12:00 - 18:00
- Information Services Opening Times Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
- Information Services Opening Times Friday: 07:00 - 11:00, 12:00 - 18:00
- Information Services Opening Times Saturday: 11:00 - 16:00
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday: 07:00 - 10:30, 12:00 - 18:00
- Staff Help Available Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
- Staff Help Available Friday: 07:00 - 11:00, 15:00 - 18:00
- Staff Help Available Saturday: 11:00 - 15:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On both platforms
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Aston Station is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
No
Accessible ticket machines
No
Height adjusted ticket office counter
No
by member of staff on duty
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
Yes
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
No
Lifts to both platforms
Staff Help
Staff help available
- Staff help available Monday: 07:00 - 10:30, 12:00 - 18:00
- Staff help available Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
- Staff help available Friday: 07:00 - 11:00, 15:00 - 18:00
- Staff help available Saturday: 11:00 - 15:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points and Meeting Point
Yes
On both platforms
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
N/A
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering the bus/coach will collect from: Lichfield Road - under railway bridge at public service bus stop near to bottom of stairs for Platform 1 Walsall bound platform
Midland 0121 327 2000 Nationwide 0121 685 8888 Alpha 0121 327 3691
Information to plan your onward journey is available in a printable format here
