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Last updated:Today at 22:42
Train companies affected:London Overground

Aston (AST)

Aston station, Lichfield Road, Aston, West Midlands, B6 7PR

The lifts are out of order between platform 1 and the entrance / exit at Aston station. If you might need extra help to re-arrange your travel plans because of this, please get in touch with West Midlands Railway: by phone on Freephone 0800 024 8998; or Next Generation Text: 18001 0800 024 8998.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday: 07:00 - 10:30, 12:00 - 18:00
  • Opening Hours,Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
  • Opening Hours,Friday: 07:00 - 11:00, 15:00 - 18:00
  • Opening Hours,Saturday: 11:00 - 15:00
  • Opening Hours,Sunday: Unavailable

None

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Unavailable

Height adjusted ticket office counter

Unavailable

by member of staff on duty

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday: 07:00 - 10:30, 12:00 - 18:00
  • Information Services Opening Times,Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
  • Information Services Opening Times,Friday: 07:00 - 11:00, 12:00 - 18:00
  • Information Services Opening Times,Saturday: 11:00 - 16:00
  • Information Services Opening Times,Sunday: Unavailable

Staff Help Available

  • Staff Help Available,Monday: 07:00 - 10:30, 12:00 - 18:00
  • Staff Help Available,Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
  • Staff Help Available,Friday: 07:00 - 11:00, 15:00 - 18:00
  • Staff Help Available,Saturday: 11:00 - 15:00

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points

Yes

On both platforms

Customer Services Notes

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Aston Station is accredited by the Secure Station Scheme**

Left Luggage

Unavailable

Lost Property

Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

There are no apparent induction loops

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.   ​​​​​​​​​​​​​​

Ticket barriers and gates

Unavailable

Accessible ticket machines

Unavailable

Height adjusted ticket office counter

Unavailable

by member of staff on duty

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

N/A

Waiting rooms

Available

Seating area

Available

Induction loop pay phones

Available

Public telephones are not accessible

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Accessible taxis are not available

Impaired mobility set down/pick-up point available

Unavailable

Lifts to both platforms

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Number of set-down/ pick-up spaces

There is space for 1 vehicle at a time to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday: 07:00 - 10:30, 12:00 - 18:00
  • Staff help available,Tuesday to Thursday: 07:00 - 11:00, 12:00 - 18:00
  • Staff help available,Friday: 07:00 - 11:00, 15:00 - 18:00
  • Staff help available,Saturday: 11:00 - 15:00

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points

Yes

On both platforms

Helpline
  • Helpline,Monday to Sunday: Available

24 hours, 7 days a week (except Christmas Day and Boxing Day)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Unavailable

N/A

Accessible Toilets

Unavailable

N/A

Baby Changing

Unavailable

Waiting Rooms

Available

Seating Area

Available

Sheltered waiting area

There is sheltered waiting

Refreshment Facilities

Unavailable

Public Telephones

Yes

Accessible Public Telephones

Available

Public telephones are not accessible

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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