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Last updated:Today at 13:32
Train companies affected:London Overground
Last updated:2 days ago
Train companies affected:National Rail

Aylesham (AYH)

Aylesham station, Ackholt Road, Aylesham, Kent, CT3 3AS

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 13:10
  • Opening Hours Saturday: 06:30 - 13:10
  • Opening Hours Sunday: No

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Platform 1

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:30 - 13:10
  • Staff Help Available Saturday: 06:30 - 13:10
  • Staff Help Available Sunday: No

Customer Help Points

Yes

On platform

Customer Services Notes

0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London. There is no step free access to Platform 2. Step access only via footbridge to platform 2 for services towards Dover. No step free interchange between platforms.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Platform 1

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Only available when staff present

Heated waiting area in booking hall only available when staff are present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:30 - 13:10
  • Staff help available Saturday: 06:30 - 13:10
  • Staff help available Sunday: No
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Only available when staff present

Heated waiting area in booking hall only available when staff are present

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

0 spaces

Type of Storage

Stands & Lockers

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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