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Aylesbury (AYS)

Aylesbury station, Station Way West, Aylesbury, Buckinghamshire, HP20 1RU

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:00 - 19:10
  • Opening Hours,Saturday: 06:40 - 18:10
  • Opening Hours,Sunday: 08:10 - 17:40
Location

At station entrance.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Chiltern Railways Smartcards can be obtained from the Ticket Office or from www.chilternrailways.co.uk/smart

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 04:45 - 21:00
  • Information Services Opening Times,Saturday: 04:45 - 21:00
  • Information Services Opening Times,Sunday: 07:00 - 20:30

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:00 - 01:00
  • Staff Help Available,Saturday: 06:30 - 01:00
  • Staff Help Available,Sunday: 08:30 - 18:00

Passenger Assistance Meeting Point is in the booking office.

Staff are available to help at this station during train running hours

Customer Help Points

Yes

Customer Services Notes

03456 005 165 (0800 to 2000, daily except Christmas Day)

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 12:00 - 20:00

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step Free Access Category A. Step free access to platforms via lifts.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Friday: 06:00 - 22:00
  • Waiting rooms,Saturday: 06:40 - 18:00
  • Waiting rooms,Sunday: 08:10 - 17:30

The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.

The waiting area on Platform 3 is heated. 

The main waiting area and platforms have accessible seating. 

The shelters have perch style seating.

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

Impaired mobility set down/pick-up point available

Available

In front of station

Accessible spaces

5 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 3.6m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:00 - 01:00
  • Staff help available,Saturday: 06:30 - 01:00
  • Staff help available,Sunday: 08:30 - 18:00

Passenger Assistance Meeting Point is in the booking office.

Staff are available to help at this station during train running hours

Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

In ticket office. Accessible toilet located on Platform 3 and is available during train running hours.

Opening hours for toilets in the ticket office:

Mon-Fri = 0600 - 2200 

Sat = 0640 - 1800

Sun = 0810 - 1730

Accessible Toilets

Available

Baby Changing

Available

Female toilets

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 06:00 - 22:00
  • Waiting Rooms,Saturday: 06:40 - 18:00
  • Waiting Rooms,Sunday: 08:10 - 17:30

The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.

The waiting area on Platform 3 is heated. 

The main waiting area and platforms have accessible seating. 

The shelters have perch style seating.

Seating Area

Available

Operator

Chiltern Railways

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

301 spaces

Accessible spaces

5 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

In front of station

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £5.75
  • Rate per day £8.90
  • Rate on Saturday £5.75
  • Rate on Sunday £5.75
  • Rate per week £34.10
  • Rate per month £130.10
  • Rate per year £1351.10

Notes

The weekday off peak start time is 1200 at this station.

Refreshment Facilities

Available

Public Telephones

Yes

Public Wi-Fi

Available

Post Boxes

Available

Outside the station

Bicycle Storage

Spaces

150 spaces

Type of Storage

Stands, Racks & Lockers

Location

By the car park entrance to Platform 3.

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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