Aylesbury (AYS)
Aylesbury station, Station Way West, Aylesbury, Buckinghamshire, HP20 1RU
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 19:10
- Opening Hours Saturday: 06:40 - 18:10
- Opening Hours Sunday: 08:10 - 17:40
Location
At station entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Chiltern Railways Smartcards can be obtained from the Ticket Office or from www.chilternrailways.co.uk/smart
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:45 - 21:00
- Information Services Opening Times Saturday: 04:45 - 21:00
- Information Services Opening Times Sunday: 07:00 - 20:30
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 01:00
- Staff Help Available Saturday: 06:30 - 01:00
- Staff Help Available Sunday: 08:30 - 18:00
Passenger Assistance Meeting Point is in the booking office.
Staff are available to help at this station during train running hours
Customer Help Points
Yes
Customer Services Notes
03456 005 165 (0830 to 1730, Mondays to Fridays)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Access Category A. Step free access to platforms via lifts.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 22:00
- Waiting rooms Saturday: 06:40 - 18:00
- Waiting rooms Sunday: 08:10 - 17:30
The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.
The waiting area on Platform 3 is heated.
The main waiting area and platforms have accessible seating.
The shelters have perch style seating.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point
Yes
In front of station
Accessible spaces
5 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 01:00
- Staff help available Saturday: 06:30 - 01:00
- Staff help available Sunday: 08:30 - 18:00
Passenger Assistance Meeting Point is in the booking office.
Staff are available to help at this station during train running hours
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
In ticket office. Accessible toilet located on Platform 3 and is available during train running hours.
Opening hours for toilets in the ticket office:
Mon-Fri = 0600 - 2200
Sat = 0640 - 1800
Sun = 0810 - 1730
Accessible Toilets
Yes
Baby Changing
Yes
Female toilets
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 22:00
- Waiting Rooms Saturday: 06:40 - 18:00
- Waiting Rooms Sunday: 08:10 - 17:30
The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.
The waiting area on Platform 3 is heated.
The main waiting area and platforms have accessible seating.
The shelters have perch style seating.
Seating Area
Yes
Operator
Chiltern Railways
- 03456 005 165
- Station Way West
- Aylesbury
- HP20 1RU
- http://www.chilternrailways.co.uk/tickets-and-fares/car-park-prices/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
301 spaces
Accessible spaces
5 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
In front of station
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £5.75
- Rate per day £8.90
- Rate on Saturday £5.75
- Rate on Sunday £5.75
- Rate per week £34.10
- Rate per month £130.10
- Rate per year £1351.10
Notes
The weekday off peak start time is 1200 at this station.
Refreshment Facilities
No
Currently closed.
Pay Phones
Yes
Public Wi-Fi
Yes
Post Boxes
Yes
Outside the station
Bicycle Storage
Spaces
150 spaces
Type of Storage
Stands, Racks & Lockers
Location
By the car park entrance to Platform 3.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
From the front of the station.
At front of station.
Information to plan your onward journey is available in a printable format here
