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Aylesbury (AYS)

Aylesbury station, Station Way West, Aylesbury, Buckinghamshire, HP20 1RU

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:10
  • Opening Hours Saturday: 06:40 - 18:10
  • Opening Hours Sunday: 08:10 - 17:40
Location

At station entrance.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Chiltern Smartcards can be obtained from www.chilternrailways.co.uk

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 04:45 - 21:00
  • Information Services Opening Times Saturday: 04:45 - 21:00
  • Information Services Opening Times Sunday: 07:00 - 20:30

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 01:00
  • Staff Help Available Saturday: 06:30 - 01:00
  • Staff Help Available Sunday: 08:30 - 18:00

Passenger Assistance Meeting Point is in the booking office.

Staff are available to help at this station during train running hours

Customer Help Points

Yes

Customer Services Notes

03456 005 165 (0830 to 1730, Mondays to Fridays)

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 12:00 - 20:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step Free Access Category A. Step free access to platforms via lifts.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 06:00 - 22:00
  • Waiting rooms Saturday: 06:40 - 18:00
  • Waiting rooms Sunday: 08:10 - 17:30

The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.

The waiting area on Platform 3 is heated. 

The main waiting area and platforms have accessible seating. 

The shelters have perch style seating.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

Impaired mobility set down/pick-up point

Yes

In front of station

Accessible spaces

5 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 01:00
  • Staff help available Saturday: 06:30 - 01:00
  • Staff help available Sunday: 08:30 - 18:00

Passenger Assistance Meeting Point is in the booking office.

Staff are available to help at this station during train running hours

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

In ticket office. Accessible toilet located on Platform 3 and is available during train running hours.

Opening hours for toilets in the ticket office:

Mon-Fri = 0600 - 2200 

Sat = 0640 - 1800

Sun = 0810 - 1730

Accessible Toilets

Yes

Baby Changing

Yes

Female toilets

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:00 - 22:00
  • Waiting Rooms Saturday: 06:40 - 18:00
  • Waiting Rooms Sunday: 08:10 - 17:30

The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.

The waiting area on Platform 3 is heated. 

The main waiting area and platforms have accessible seating. 

The shelters have perch style seating.

Seating Area

Yes

Operator

Chiltern Railways

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

301 spaces

Accessible spaces

5 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

In front of station

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £8.50
  • Rate on Saturday £5.50
  • Rate on Sunday £5.50
  • Rate per week £32.50
  • Rate per month £124.00
  • Rate per year £1288.00

Notes

The off peak start time is 1200 at this station.

Refreshment Facilities

Yes

Coffee shop

Pay Phones

Yes

Public Wi-Fi

Yes

Post Boxes

Yes

Outside the station

Bicycle Storage

Spaces

150 spaces

Type of Storage

Stands, Racks & Lockers

Location

By the car park entrance to Platform 3.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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