Last updated:Today at 22:42
Train companies affected:London Overground
Berkhamsted (BKM)
Berkhamsted station, Station Approach, Berkhamsted, Hertfordshire, HP4 2AR
The lifts between platform 4 and the station are out of order at Berkhamsted. If you need help to re-arrange your travel plans because of this, please get in touch with West Midlands Railway by phone on freephone 0800 024 8998, or next generation text: 18001 0800 024 8998.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 07:00 - 19:00
- Opening Hours,Sunday: 08:00 - 17:00
Location
3 Card only Ticket Vending Machines available at the station entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
There is a Ticket Vending Machine at each station entrance.
Height adjusted ticket office counter
Unavailable
Booking clerk would go out side and serve the customer
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 20:00
- Information Services Opening Times,Saturday: 07:00 - 19:00
- Information Services Opening Times,Sunday: 08:00 - 17:00
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 20:00
- Staff Help Available,Saturday: 07:00 - 19:00
- Staff Help Available,Sunday: 08:00 - 17:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Berkhamsted is accredited by the Secure Station Scheme**
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
There is a Ticket Vending Machine at each station entrance.
Height adjusted ticket office counter
Unavailable
Booking clerk would go out side and serve the customer
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The accessible toilets (non-RADAR) are located in the Waiting Room on Platform 4. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-1900 and Sunday 08:00-17:30. The toilet facilities are not available when the Ticket Office is closed.
Waiting rooms
Available
Closed until further notice
Seating area
Available
Induction loop pay phones
Available
Public telephones are not accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available
Impaired mobility set down/pick-up point available
Available
Level access to Booking Hall and Subway
Accessible spaces
7 spaces
Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 20:00
- Staff help available,Saturday: 07:00 - 19:00
- Staff help available,Sunday: 08:00 - 17:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located in the Waiting Room on Platform 4. The accessible toilets (non-RADAR) are located in the Waiting Room on Platform 4. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-1900 and Sunday 08:00-17:30. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
Available
The accessible toilets (non-RADAR) are located in the Waiting Room on Platform 4. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-1900 and Sunday 08:00-17:30. The toilet facilities are not available when the Ticket Office is closed.
Baby Changing
Unavailable
Waiting Rooms
Available
Closed until further notice
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
SABA UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
488 spaces
Accessible spaces
7 spaces
Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Impaired mobility set down/pick up points available
Available
Level access to Booking Hall and Subway
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £7.00
- Rate per day £10.00
- Rate on Saturday £7.00
- Rate on Sunday £7.00
- Rate per week £37.00
- Rate per month £108.10
- Rate per 3 months £273.30
- Rate per year £864.30
Notes
You’ll be able to pay for parking in the following ways:
The Pay on Foot machine(s) located within the car park (where applicable)
Late Pay is available at this station car park. Allows you to pay up until midnight on the same day.
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not accessible
Public Wi-Fi
Unavailable
Post Boxes
Available
Bicycle Storage
Spaces
98 spaces
Type of Storage
Stands
Location
station forecourt
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from the public service bus stops on either side of Lower Kings Road, near to the front of the station.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Taxi free phone on forecourt
Information to plan your onward journey is available in a printable format here
