Berwick-upon-Tweed (BWK)

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.

The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.

The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Located

Platform 2

Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges

Tickets Accepted

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

• Any First Class Anytime ticket valid for travel on the London North Eastern Railway route

• Any London North Eastern Railway First Class packages

• First Advance (routed LNER/ LNER & connections

• London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)

• London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)

• London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)

• London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)

• Inclusive Tour Tickets (Superbreaks etc.)

• Weekend First

Restricted tickets

• All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Unisex Toilet, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/water/ biscuits

Wi-Fi

Yes

Showers

No

• Rate per day £3.50

Costa coffee available as well as vending machine on the main concourse

Find WiFi Hotspots around Berwick-upon-Tweed station