Berwick-upon-Tweed station, Railway Street, Berwick-upon-Tweed, Northumberland, TD15 1NF
Outside the travel centre entrance.
Yes
Yes
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Yes
Yes
No
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
No
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
No
Yes
Yes
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
No
Yes
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Yes
Yes
Yes
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Yes
Yes
Yes
No
Yes
5 spaces
Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
No
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
Yes
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Yes
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Yes
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
Any London North Eastern Railway First Class packages
First Advance (routed LNER/ LNER & connections
London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
Inclusive Tour Tickets (Superbreaks etc.)
Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
Northumberland County Council
124 spaces
5 spaces
Yes
Yes
No
Parking charges apply
Max length of stay is 72 hours
Yes
Yes
Costa coffee available as well as vending machine on the main concourse
No
8 spaces
Stands
Within car park
No
Yes
There are no cycle hire facilities at this station
Rail Replacement Coaches leave from the front of the station.
Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
Information to plan your onward journey is available in a printable format here
