Last updated:Today at 00:03
Train companies affected:South Western Railway
Berwick-upon-Tweed (BWK)
Berwick-upon-Tweed station, Railway Street, Berwick-upon-Tweed, Northumberland, TD15 1NF
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:00 - 16:00
- Opening Hours Saturday: 08:00 - 16:00
- Opening Hours Sunday: 09:15 - 16:00
Location
Outside the travel centre entrance.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Thursday: 05:30 - 22:45
- Information Services Opening Times Friday: 05:30 - 23:45
- Information Services Opening Times Saturday: 06:20 - 22:00
- Information Services Opening Times Sunday: 09:00 - 23:00
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 22:45
- Staff Help Available Saturday: 06:00 - 22:45
- Staff Help Available Sunday: 09:00 - 22:45
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 09:00 - 16:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Waiting rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 22:45
- Staff help available Saturday: 06:00 - 22:45
- Staff help available Sunday: 09:00 - 22:45
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
No
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Baby Changing
Yes
Waiting Rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 06:00 - 18:00
- First Class Lounge Saturday: 06:00 - 18:00
- First Class Lounge Sunday: 09:30 - 18:00
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
Any London North Eastern Railway First Class packages
First Advance (routed LNER/ LNER & connections
London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
Inclusive Tour Tickets (Superbreaks etc.)
Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
Operator
Northumberland County Council
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
124 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £3.50
Notes
Max length of stay is 72 hours
ATM
Yes
Refreshment Facilities
Yes
Costa coffee available as well as vending machine on the main concourse
Pay Phones
No
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Within car park
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement Coaches leave from the front of the station.
Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
Information to plan your onward journey is available in a printable format here
