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Berwick-upon-Tweed (BWK)

Berwick-upon-Tweed station, Railway Street, Berwick-upon-Tweed, Northumberland, TD15 1NF

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The lift between Platform 1 & 2 and the station entrance is out of order. As a result, step free access is unavailable throughout the station at Berwick-upon-Tweed.

Due to essential upgrade work to replace the lifts, there will be no step-free access to platforms 1 and 2 between Monday 9 September and Sunday 1 December 2024. If you require step-free access to or from this station during this period, road transport will be provided to and from the nearest accessible station to help you complete your journey. Please speak to station staff or request Assisted Travel here.

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:00 - 16:00
  • Opening Hours Saturday: 08:00 - 16:00
  • Opening Hours Sunday: 09:15 - 16:00
Location

Outside the travel centre entrance.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Thursday: 05:30 - 22:45
  • Information Services Opening Times Friday: 05:30 - 23:45
  • Information Services Opening Times Saturday: 06:20 - 22:00
  • Information Services Opening Times Sunday: 09:00 - 23:00

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 22:45
  • Staff Help Available Saturday: 06:00 - 22:45
  • Staff Help Available Sunday: 09:00 - 22:45

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

No

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955

Lift available from station forecourt to platforms 1 & 2.

RNIB Map for all located just to the left of the station entry doors.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.

Waiting rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 22:45
  • Staff help available Saturday: 06:00 - 22:45
  • Staff help available Sunday: 09:00 - 22:45

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

No

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.

Baby Changing

Yes

Waiting Rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 06:00 - 18:00
  • First Class Lounge Saturday: 06:00 - 18:00
  • First Class Lounge Sunday: 09:30 - 18:00

Located

Platform 2

Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route

  • Any London North Eastern Railway First Class packages

  • First Advance (routed LNER/ LNER & connections

  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)

  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)

  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)

  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)

  • Inclusive Tour Tickets (Superbreaks etc.)

  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Unisex Toilet, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/water/ biscuits

Wi-Fi

Yes

Showers

No

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

124 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £3.50

Notes

Max length of stay is 72 hours

ATM

Yes

Refreshment Facilities

Yes

Costa coffee available as well as vending machine on the main concourse

Bicycle Storage

Spaces

8 spaces

Type of Storage

Stands

Location

Within car park

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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