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Birkenhead Hamilton Square (BKQ)

Birkenhead Hamilton Square station, Hamilton Street, Birkenhead, Merseyside, CH41 1AL

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Saturday: 05:30 - 00:20
  • Opening Hours,Sunday: 07:36 - 00:20

Station staffing times may vary, please visit Merseyrail.org for up-to-date times.

Location

Station concourse

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

All disabled passengers will be offered assistance by station staff.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

No

Smartcard note

Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Saturday: 05:30 - 00:20
  • Information Services Opening Times,Sunday: 07:36 - 00:20

Staff Help Available

  • Staff Help Available,Monday to Saturday: 05:30 - 00:20
  • Staff Help Available,Sunday: 07:36 - 00:20

Customer Help Points

Yes

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A: “This station has step free access to all platforms / the platform.” Lifts can be used to access platforms.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

All disabled passengers will be offered assistance by station staff.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Available

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Impaired mobility set down/pick-up point available

Unavailable

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m

Number of set-down/ pick-up spaces

There is space for 1 vehicle at a time to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 05:30 - 00:20
  • Staff help available,Sunday: 07:36 - 00:20
Customer Help Points

Yes

Helpline
  • Helpline,Monday to Friday: 07:00 - 19:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

Accessible Toilets

Unavailable

Baby Changing

Available

Female toilets

Waiting Rooms

Available

Seating Area

Available

ATM

Available

Located outside main entrance

Refreshment Facilities

Available

Shops

Available

Convenience store

Public Telephones

No

Post Boxes

Unavailable

Post Office located nearby

Bicycle Storage

Spaces

0 spaces

Apply for Free Secure Cycle storage access www.merseyrail.org/cycle

Location

Down on lower cross, bottom of the lifts

Sheltered

No

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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