Birmingham International (BHI)
Birmingham International station, Stationlink Road, National Exhibition Centre, Birmingham, West Midlands, B40 1PA
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:40 - 21:00
- Opening Hours Saturday: 06:15 - 21:00
- Opening Hours Sunday: 08:15 - 21:00
Location
Ticket Machines can be found in the main Booking Hall area.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:30 - 02:00
- Information Services Opening Times Saturday: 05:00 - 02:00
- Information Services Opening Times Saturday to Sunday: 07:30 - 02:00
Staff Help Available
- Staff Help Available Sunday: 07:30 - 02:00
- Staff Help Available Monday to Friday: 05:30 - 02:00
- Staff Help Available Saturday: 05:30 - 02:00
The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Customer Services Notes
Except Christmas Day & Boxing Day
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A - This station has step-free access to all platforms / the platform
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key
Waiting rooms
Yes
Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
24 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Sunday: 07:30 - 02:00
- Staff help available Monday to Friday: 05:30 - 02:00
- Staff help available Saturday: 05:30 - 02:00
The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points and Meeting Point
Yes
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key
Accessible Toilets
Yes
The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key
Baby Changing
Yes
Waiting Rooms
Yes
Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 05:30 - 20:00
- First Class Lounge Saturday: 08:00 - 18:00
- First Class Lounge Sunday: 10:00 - 18:00
Located
Up the stairs from the platforms, lift available
Tickets Accepted
Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with desks, power points and screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
Operator
Avanti West Coast
- Stationlink Road
- Bickenhill Lane
- Solihull
- B40 1PA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
2124 spaces
Accessible spaces
24 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £9.50
- Rate on Sunday £9.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Long stay (5 days or more) on both Weekdays and Weekends: £20 per day (for each day including days 1 to 5)
ATM
No
Refreshment Facilities
Yes
Shops
Yes
Bicycle Storage
Spaces
45 spaces
4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)
10 stands in shelter short stay car park
Cycling compound with 27 spaces available at the front of the station
Type of Storage
Compounds, Stands & Racks
Location
18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
More Information
Transport Links
Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.
Outside the station entrance
Information to plan your onward journey is available in a printable format here
Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover.
The Air-Rail Link take two minutes to get to the airport and operates between 03:30 and 00:30 daily.
For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport.
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
