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Birmingham Snow Hill (BSW)

Birmingham Snow Hill station, Colmore Row, Birmingham, West Midlands, B3 2BJ

The escalators are out of order between platforms 1 and 2 and Livery Street at Birmingham Snow Hill station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Thursday: 06:00 - 21:00
  • Opening Hours Friday: 06:00 - 23:00
  • Opening Hours Saturday: 07:00 - 23:00
  • Opening Hours Sunday: 08:00 - 20:00

None

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

A Ticket Vending Machine is available on the station concourse, by the Ticket Office.

Height adjusted ticket office counter

Yes

None

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Thursday: 06:00 - 21:00
  • Staff Help Available Friday: 06:00 - 23:00
  • Staff Help Available Saturday: 07:00 - 23:00
  • Staff Help Available Sunday: 08:00 - 20:00

This station is fully staffed. Your assistance will be provided by station staff.

Customer Help Points

Yes

Customer Services Notes

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Birmingham Snow Hill is accredited by the Secure Station Scheme**

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

A Ticket Vending Machine is available on the station concourse, by the Ticket Office.

Height adjusted ticket office counter

Yes

None

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Sunday: 07:00 - 23:00
Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are not available

Impaired mobility set down/pick-up point

Yes

At station front on Colmore Row.

Accessible spaces

6 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Thursday: 06:00 - 21:00
  • Staff help available Friday: 06:00 - 23:00
  • Staff help available Saturday: 07:00 - 23:00
  • Staff help available Sunday: 08:00 - 20:00

This station is fully staffed. Your assistance will be provided by station staff.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

24 hours, 7 days a week (except Christmas Day and Boxing Day)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday: 07:00 - 23:00

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Saturday: 06:00 - 23:30
  • Car Parking Availability Sunday: 09:00 - 21:00
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes

Spaces

863 spaces

Accessible spaces

6 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

At station front on Colmore Row.

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £16.30
  • Rate per 3 months £940.00
  • Rate per 6 months £1850.00
  • Rate per year £3500.00

Refreshment Facilities

Yes

Coffee kiosk Food outlet (Seating unavailable)

Shops

Yes

Bicycle Storage

Spaces

0 spaces

The nearest station with cycle storage is Birmingham Moor Street.

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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