Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Birmingham Snow Hill (BSW)
Birmingham Snow Hill station, Colmore Row, Birmingham, West Midlands, B3 2BJ
The lifts are out of order between platform 3 and Livery Street at Birmingham Snow Hill station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Thursday: 06:00 - 21:00
- Opening Hours Friday: 06:00 - 23:00
- Opening Hours Saturday: 07:00 - 23:00
- Opening Hours Sunday: 08:00 - 20:00
None
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
Height adjusted ticket office counter
Yes
None
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
- Staff Help Available Monday to Thursday: 06:00 - 21:00
- Staff Help Available Friday: 06:00 - 23:00
- Staff Help Available Saturday: 07:00 - 23:00
- Staff Help Available Sunday: 08:00 - 20:00
This station is fully staffed. Your assistance will be provided by station staff.
Customer Help Points
Yes
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
Height adjusted ticket office counter
Yes
None
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Sunday: 07:00 - 23:00
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
Yes
At station front on Colmore Row.
Accessible spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Thursday: 06:00 - 21:00
- Staff help available Friday: 06:00 - 23:00
- Staff help available Saturday: 07:00 - 23:00
- Staff help available Sunday: 08:00 - 20:00
This station is fully staffed. Your assistance will be provided by station staff.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: 07:00 - 23:00
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Saturday: 06:00 - 23:30
- Car Parking Availability Sunday: 09:00 - 21:00
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
Spaces
863 spaces
Accessible spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
At station front on Colmore Row.
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £16.30
- Rate per 3 months £940.00
- Rate per 6 months £1850.00
- Rate per year £3500.00
Refreshment Facilities
Yes
Coffee kiosk Food outlet (Seating unavailable)
Shops
Yes
Pay Phones
No
Bicycle Storage
Spaces
0 spaces
The nearest station with cycle storage is Birmingham Moor Street.
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering the bus/coach will collect from: Bus Stop SH4, at the front of the station on Colmore Row.
BBs 0121 693 3333 TOA 0121 427 8888
Information to plan your onward journey is available in a printable format here
The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk
