Last updated:Today at 10:45
Train companies affected:South Western Railway
Brent Cross West (BCZ)
Brent Cross West station, Geron Way, Brent Cross, London, NW2 6LW
** NEW STATION - NOT YET OPEN **
This new station is scheduled to open on Sunday 10 December.
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
No
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Announcements
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Customer Help Points
Yes
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: Yes
For further details on how to report lost property see the Thameslink website.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A: This station has step-free access to all platforms
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
No
Ramp for train access
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Accessible Toilets
Yes
A radar key is required.
Waiting rooms
Yes
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Station entrance
Accessible spaces
0 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
See above for times when this station is staffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. You can arrange assistance on arrival by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0808 168 1238
Texting us on 07970 511077
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Thameslink.
Toilets
Yes
On platforms 1 and 2
Accessible Toilets
Yes
A radar key is required.
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Spaces
0 space
Accessible spaces
0 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Yes
Station entrance
Refreshment Facilities
Yes
On platform 1
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
Spaces
100 spaces
Type of Storage
Stands & Racks
Sheltered
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement buses will stop outside the front of the south east entrance. Please see our rail replacement bus poster below for further details.
Taxis can pick up and drop off from both the East and West entrances.
Please see the onward travel map, located in the 'maps' section below.