Brent Cross West (BCZ)
Brent Cross West station, Geron Way, Brent Cross, London, NW2 6LW
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
No
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
Customer Information
- Announcements
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Customer Help Points
Yes
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: Yes
For further details on how to report lost property see the Thameslink website.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A: This station has step-free access to all platforms
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
No
Ramp for train access
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Accessible Toilets
Yes
A radar key is required.
Waiting rooms
Yes
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Station entrance
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
On platforms 1 and 2
Accessible Toilets
Yes
A radar key is required.
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Refreshment Facilities
Yes
On platform 1
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
Spaces
100 spaces
Type of Storage
Stands & Racks
Sheltered
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Taxis can pick up and drop off from both the East and West entrances.
Please see the onward travel map, located in the 'maps' section below.