Last updated:Today at 13:22
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 13:15
Train companies affected:South Western Railway
Bristol Temple Meads (BRI)
Bristol Temple Meads station, Station Approach, off Bath Road, Bristol, Bristol,, BS1 6QF
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 21:30
- Opening Hours Saturday: 06:15 - 21:30
- Opening Hours Sunday: 06:45 - 21:30
Please note: Reservations and tickets requiring reservations are sold at the following times only: Mon - Sat 08:30 - 18:00
Location
Situated by the ticket office.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
Height adjusted ticket office counter
No
Please request staff assistance.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
- Yes - from help point
Customer Information Screens
No
Staff Help Available
- Staff Help Available Monday to Friday: 05:30 - 01:30
- Staff Help Available Saturday: 05:30 - 01:30
- Staff Help Available Sunday: 08:00 - 01:30
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
Customer Help Points
No
Customer Services Notes
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 18:00
- Lost Property Saturday: 09:30 - 16:30
- Lost Property Sunday: No
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Lifts to all platforms and facilities. Ticket office is also step free.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
Height adjusted ticket office counter
No
Please request staff assistance.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Radar Key available from station staff.
Waiting rooms
Yes
Waiting Rooms are located on Platform 5/7 and on Platform 13/15
Seating area
Yes
Accessible public telephones
Yes
Public telephones are accessible
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point located at the customer information office - Platform 3. Please notify a member of staff.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Accessible ticket machine is available at the car park. Step free access from the car park to the station
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:30 - 01:30
- Staff help available Saturday: 05:30 - 01:30
- Staff help available Sunday: 08:00 - 01:30
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
Customer Help Points and Meeting Point
No
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Ladies, Gents and Baby Change are located in the Passenger Subway. The Baby Change is located next to the Ladies Toilets. An additional Baby Change facility is also located in the Accessible Toilet on Platform 13/15.
Accessible Toilets are located on Platform 3 by the Help Desk and on Platform 13/15.
Additional Ladies Toilets are located on Platform 10/12.
Accessible Toilets
Yes
Radar Key available from station staff.
Baby Changing
Yes
Waiting Rooms
Yes
Waiting Rooms are located on Platform 5/7 and on Platform 13/15
Seating Area
Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- -
- -
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
374 spaces
Accessible car park equipment
Yes
Accessible ticket machine is available at the car park. Step free access from the car park to the station
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point located at the customer information office - Platform 3. Please notify a member of staff.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £14.30
- Rate per week £100.10
- Rate per month £268.00
- Rate per 3 months £504.00
- Rate per year £1463.00
ATM
Yes
The ATM machine is located in the Midland Shed, next to the side entrance to the main booking hall from the Friary.
Refreshment Facilities
Yes
Shops
Yes
WHS/M&S; Uppercrust; Pumpkin; Pasty Shop; Starbucks; Lily's Flowers
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are accessible
Public Wi-Fi
Yes
Free Network Rail Wi-fi - #FreeStationWiFi
Post Boxes
Yes
The Post Box is located by the main gateline
Bicycle Storage
Spaces
450 spaces
Please note cycles can be carried on our trains free of charge.
Type of Storage
Stands
Location
The main storage location for bikes is at The Friary at Temple Quay, just to the right of the ramped exit from the long stay car park.
A limited bike storage location can be found on Station Approach by Queen Anne's Gate.
There is no longer any bike storage inside the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Brompton Dock0208 232 3931www.bromptondock.co.uk
More Information
Transport Links
Station front. Alternative: the lower approach road, outside the front of Bristol & Exeter House
The taxi rank is available on the station forecourt. If you require an accessible taxi please approach a member of staff for assistance.
To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
You can find more information about local taxi services here.
Buses can be found on the station forecourt and on the main road Temple Gate, situated at the bottom of Station Approach road.
To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
To reach Temple Gate; follow the footpath to the bottom of Station Approach. Bus stops are situated on both sides of Temple Gate.
Information on bus services, including city centre map, timetables and live service information can be found in the ticket hall.
Ferry services connecting Bristol city centre can be found at Temple Back East. To reach the landing stage; exit through the ticket barriers, walk through the ticket hall, and exit through the side entrance marked for The Friary.
Information to plan your onward journey is available in a printable format here.
A dedicated Airport Flyer bus service connects Bristol Temple Meads and Bristol Airport, with the journey taking approximately 25 minutes. Buses operate 24 hours a day and at peak times, leaves up to every 8 minutes.
The Airport Flyer can be found on the station forecourt. To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
For more information, including timetables and ticket prices, please click here.
Brompton Dock0208 232 3931www.bromptondock.co.uk