Berwick-upon-Tweed (BWK)
Managed by LNER
Station facilities
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Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
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Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. -
Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Berwick-upon-Tweed
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
-
Within car park
- Storage spaces
- 8
- Storage CCTV
- Yes
- Car Park
- Council Car Park
- Operator
- Northumberland County Council
- Address
-
-
-
- Email address
- [email protected]
- Note
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For a map of how to get to the car park, please click here.
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Max length of stay is 72 hours
- Number of spaces
- 124 with 5 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £3.50
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Max length of stay is 72 hours
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:45 - 18:30
Saturday 06:45 - 15:15
Sunday 09:45 - 16:20
- Location
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Outside the travel centre entrance.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday,Tuesday,Wednesday,Thursday 05:30 - 22:45
Friday 05:30 - 23:45
Saturday 06:20 - 22:00
Sunday 09:00 - 23:00
- Customer help points
- No
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 01302 362175
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail Replacement Coaches leave from the front of the station.
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
-
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- First Advance (routed LNER/ LNER & connections
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreaks etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 09:30 - 20:00
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
- Waiting rooms opening hours
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Closed until further notice
Accessibility and mobility access
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 06:00 - 22:45
Saturday 06:00 - 22:45
Sunday 09:00 - 22:45
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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