Berwick-upon-Tweed (BWK)

Managed by LNER 

 
Berwick-upon-Tweed station
Railway Street
Berwick-upon-Tweed
Northumberland
TD15 1NF
 

Station facilities

  • Station seating facilities

    Station seating facilities

    This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note Costa coffee available as well as vending machine on the main concourse

  • ATM machine

    ATM machine

  • Toilets

    Toilets The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Berwick-upon-Tweed

Stations made easy

Route planning around the station including maps and platforms

Show [BWK] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage location

Within car park

Storage spaces
8
Storage CCTV
Yes
Car Park
Council Car Park
Operator
Northumberland County Council
Address
-
-
Email address
[email protected]
Note

Max length of stay is 72 hours 

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

Max length of stay is 72 hours

Number of spaces
124  with 5 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£3.50

Max length of stay is 72 hours 

CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 14:00
Saturday 08:00 - 15:00
Sunday 09:15 - 15:00
Location

Outside the travel centre entrance.

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
No
Penalty fares
Penalty fares apply for TransPennine Express 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday,Tuesday,Wednesday,Thursday 05:30 - 22:45
Friday 05:30 - 23:45
Saturday 06:20 - 22:00
Sunday 09:00 - 23:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
No
Lost Property
Yes
Monday - Friday 09:00 - 16:00
01302 362175
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

CCTV
Yes
Location for Rail Replacement Services

Rail Replacement Coaches leave from the front of the station.

Facilities

 
ATM Machine
Yes
First class Lounge
Yes

Located

Platform 2

Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
  • Any London North Eastern Railway First Class packages
  • First Advance (routed LNER/ LNER & connections
  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
  • Inclusive Tour Tickets (Superbreaks etc.)
  • Weekend First

 

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

 

Facilities

Unisex Toilet, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/water/ biscuits

Wi-Fi

Yes

Showers

No

First class Lounge opening hours
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 09:30 - 20:00
Refreshment facilities
Yes
Costa coffee available as well as vending machine on the main concourse
Toilets
Yes
Toilets Location
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
03457 225 225 or 18001 03457 225 225 (Text relay service)
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Staff help available
Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Staff help available opening times
Monday - Friday 06:00 - 22:45
Saturday 06:00 - 22:45
Sunday 09:00 - 22:45
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955

Lift available from station forecourt to platforms 1 & 2.

RNIB Map for all located just to the left of the station entry doors.

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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Stations made easy
Show [BWK] route

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