Last updated:Yesterday at 17:15
Train companies affected:South Western Railway
Canary Wharf (Elizabeth line) (CWX)
Canary Wharf station, Crossrail Place, Canary Wharf, London, E14 5AB
Station Information
Ticket Office
Opening Hours
No
London Fare Zone
Zone 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
An accessible ticket machine is located within the booking hall unpaid side.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Traveling with Contactless is available.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step-free access to all platforms.
Staff assistance is always available.
Accessible seating is available on platforms A and B.
Ticket barriers and gates
Yes
Ticket gates are staffed from first to last train
Accessible ticket machines
Yes
An accessible ticket machine is located within the booking hall unpaid side.
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
Yes
Closed until further notice
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Staff are available to assist from the first to last train.
Customer Help Points and Meeting Point
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Yes
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Seating Area
No
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Information to plan your onward journey is available below.
London Underground Jubilee Line and Docklands Light Railway.
Services running to Heathrow Terminal 2&3, 4 and 5 running from this station.
Canary Wharf Pier can be found on the north bank of the River Thames and is located immediately next to Westferry Circus.
