Last updated:Today at 19:15
Train companies affected:Avanti West Coast, London Northwestern Railway
Canterbury West (CBW)
Canterbury West station, Station Road West, Canterbury, Kent, CT2 8AN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 19:30
- Opening Hours,Saturday: 06:15 - 19:30
- Opening Hours,Sunday: 08:30 - 17:00
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
two within concourse.
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 01:30
- Staff Help Available,Saturday: 05:00 - 01:30
- Staff Help Available,Sunday: 07:00 - 00:30
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Ticket barriers and gates
Available
Accessible ticket machines
Available
two within concourse.
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1 - Available during staffing hours. This toilet is stoma friendly
Waiting rooms
Available
Only available when staff present
Heated waiting room on platforms 1 and 2 Only available when staff present
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Available
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 01:30
- Staff help available,Saturday: 05:00 - 01:30
- Staff help available,Sunday: 07:00 - 00:30
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Point location
There are Help Points
Toilets
Available
Platform 1 - Available during staffing hours
Accessible Toilets
Available
Platform 1 - Available during staffing hours. This toilet is stoma friendly
Baby Changing
Available
Only available when staff present
Waiting Rooms
Available
Only available when staff present
Heated waiting room on platforms 1 and 2 Only available when staff present
Seating Area
Available
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
112 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £9.00
- Rate per day £10.00
- Rate on Saturday £7.50
- Rate on Sunday £5.00
- Rate per week £37.70
- Rate per month £132.90
- Rate per 3 months £396.40
- Rate per 6 months £793.00
- Rate per year £1421.00
Notes
Off peak evening rate (after 18:00) - £5.00
ATM
Unavailable
Located on concourse
Refreshment Facilities
Available
Coffee shop and Selecta vending machine
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
134 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
downside platform - London end
Sheltered
Yes
CCTV
No
Transport Links
Station forecourt
There is a taxi rank at the front of the station.
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk