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Canterbury West (CBW)

Canterbury West station, Station Road West, Canterbury, Kent, CT2 8AN

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:15 - 19:30
  • Opening Hours,Saturday: 06:15 - 19:30
  • Opening Hours,Sunday: 08:30 - 17:00

Assistance/Help available from station staff from First to Last trains.

Location

On way in to access trains

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

two within concourse.

Height adjusted ticket office counter

Available

Counters can be raised or lowered to suit all customers

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:00 - 01:30
  • Staff Help Available,Saturday: 05:00 - 01:30
  • Staff Help Available,Sunday: 07:00 - 00:30

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Ticket barriers and gates

Available

Accessible ticket machines

Available

two within concourse.

Height adjusted ticket office counter

Available

Counters can be raised or lowered to suit all customers

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Platform 1 - Available during staffing hours. This toilet is stoma friendly

Waiting rooms

Available

Only available when staff present

Heated waiting room on platforms 1 and 2 Only available when staff present

Seating area

Available

Induction loop pay phones

Available

Public telephones are not wheelchair accessible

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Accessible taxis are available to book

Impaired mobility set down/pick-up point available

Available

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:00 - 01:30
  • Staff help available,Saturday: 05:00 - 01:30
  • Staff help available,Sunday: 07:00 - 00:30
Customer Help Points

Yes

On platform

Helpline

Available

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

Help Point location

There are Help Points

Toilets

Available

Platform 1 - Available during staffing hours

Accessible Toilets

Available

Platform 1 - Available during staffing hours. This toilet is stoma friendly

Baby Changing

Available

Only available when staff present

Waiting Rooms

Available

Only available when staff present

Heated waiting room on platforms 1 and 2 Only available when staff present

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

112 spaces

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Available

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £9.00
  • Rate per day £10.00
  • Rate on Saturday £7.50
  • Rate on Sunday £5.00
  • Rate per week £37.70
  • Rate per month £132.90
  • Rate per 3 months £396.40
  • Rate per 6 months £793.00
  • Rate per year £1421.00

Notes

Off peak evening rate (after 18:00) - £5.00

ATM

Unavailable

Located on concourse

Refreshment Facilities

Available

Coffee shop and Selecta vending machine

Public Telephones

Yes

Accessible Public Telephones

Available

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

134 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

downside platform - London end

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

Brompton Dock0208 232 3931www.bromptondock.co.uk

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