Last updated:Today at 00:03
Train companies affected:South Western Railway
Canterbury West station, Station Road West, Canterbury, Kent, CT2 8AN
Assistance/Help available from station staff from First to Last trains.
On way in to access trains
Yes
Yes
two within concourse.
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Yes
Yes
two within concourse.
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Platform 1 - Available during staffing hours
Yes
Only available when staff present
Heated waiting room on platforms 1 and 2 Only available when staff present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Yes
Platform 1 - Available during staffing hours
Yes
Platform 1 - Available during staffing hours
Yes
Only available when staff present
Yes
Only available when staff present
Heated waiting room on platforms 1 and 2 Only available when staff present
Yes
APCOA Parking
112 spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
From 1st June - new off peak evening rate (after 18:00) - £1.50
No
Located on concourse
Yes
Coffee shop and Selecta vending machine
Yes
Yes
Public telephones are not wheelchair accessible
134 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
downside platform - London end
Yes
No
Station forecourt
There is a taxi rank at the front of the station.
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk