Last updated:Today at 00:03
Train companies affected:South Western Railway
Canterbury West (CBW)
Canterbury West station, Station Road West, Canterbury, Kent, CT2 8AN
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 19:30
- Opening Hours Saturday: 06:15 - 19:30
- Opening Hours Sunday: 08:30 - 17:00
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
two within concourse.
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: 05:00 - 01:30
- Staff Help Available Saturday: 05:00 - 01:30
- Staff Help Available Sunday: 07:00 - 00:30
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
two within concourse.
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platform 1 - Available during staffing hours
Waiting rooms
Yes
Only available when staff present
Heated waiting room on platforms 1 and 2 Only available when staff present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
Yes
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:00 - 01:30
- Staff help available Saturday: 05:00 - 01:30
- Staff help available Sunday: 07:00 - 00:30
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Toilets
Yes
Platform 1 - Available during staffing hours
Accessible Toilets
Yes
Platform 1 - Available during staffing hours
Baby Changing
Yes
Only available when staff present
Waiting Rooms
Yes
Only available when staff present
Heated waiting room on platforms 1 and 2 Only available when staff present
Seating Area
Yes
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
112 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £8.10
- Rate on Saturday £6.10
- Rate on Sunday £3.50
- Rate per week £34.60
- Rate per month £122.20
- Rate per 3 months £364.60
- Rate per 6 months £729.50
- Rate per year £1306.50
Notes
From 1st June - new off peak evening rate (after 18:00) - £1.50
ATM
No
Located on concourse
Refreshment Facilities
Yes
Coffee shop and Selecta vending machine
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
134 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
downside platform - London end
Sheltered
Yes
CCTV
No
Transport Links
Station forecourt
There is a taxi rank at the front of the station.
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk
