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Last updated:Today at 08:05
Train companies affected:South Western Railway

Cathays (CYS)

Cathays station, Plas-y-Parc, Cardiff, Cardiff, CF10 3LU

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:30 - 18:30
  • Opening Hours Saturday: 09:30 - 15:30
  • Opening Hours Sunday: No
Location

Entrance to Pontypridd bound platform.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards.

The machine on the Cardiff-bound platform is only available during staffing hours.

The machine on the Pontypridd-bound platform is available all the time.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:00 - 19:00
  • Information Services Opening Times Saturday: No
  • Information Services Opening Times Sunday: No

Staff Help Available

Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

On the Pontypridd bound platform.

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Category B3.

While both platforms are step-free, there is no facility for wheelchair users, mobility scooter users or persons with reduced mobility to cross between Platform 1 and 2 due to a steep footbridge. Customers who have travelled from the Valleys and wish to access the University or the Civic Centre are advised to travel to Queen Street station, change onto a North-bound service and alight at Cathays on the return service.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards.

The machine on the Cardiff-bound platform is only available during staffing hours.

The machine on the Pontypridd-bound platform is available all the time.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Customer Help Points and Meeting Point

Yes

On the Pontypridd bound platform.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

No

Refreshment Facilities

No

Bicycle Storage

Spaces

30 spaces

Type of Storage

Stands

Location

15 Sheffield stands providing for up to 30 bicycles in an area, located to the south of the footbridge which crosses the railway.

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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