Cardiff Queen Street (CDQ)
Cardiff Queen Street station, Station Terrace, Cardiff, Cardiff, CF10 4EY
Station Closure - Principality Events
Summer Concerts at Principality Stadium
There are a series of concerts being held in Cardiff over the summer:
Friday 4 July 2025 - Oasis
Saturday 5 July 2025- Oasis
Friday 11 July 2025 - Stereophonics
Saturday 12 July 2025 - Stereophonics
Saturday 19 July 2025 - Kendrick Lamar and SZA
Friday 1 August 2025 - Catfish and the Bottlemen
Cardiff Queen Street will close at 2200 on all the above dates. Post-event queuing systems will be in place at Cardiff Central.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 06:00 - 22:00
- Opening Hours,Sunday: 07:00 - 19:00
Location
Near the main entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The ticket machines are near the main entrance and take cash and major debit and credit cards.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Contactless Pay as you go note
You can use pay as you go to travel on selected routes in South Wales from this station. Simply tap in and tap out using your physical contactless bank card, and we’ll calculate your best value fare.
Find out more at tfw.wales/pay-as-you-go.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 06:00 - 22:00
- Information Services Opening Times,Sunday: 07:00 - 19:00
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:15 - 00:15
- Staff Help Available,Sunday: 07:00 - 23:00
Help provided by on train staff outside staffing hours.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
In the event of rail service disruption or Metro transformation work, buses will not stop at the station.
From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.
To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.
To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
Ticket barriers and gates
Available
Accessible ticket machines
Available
The ticket machines are near the main entrance and take cash and major debit and credit cards.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Saturday: 05:30 - 00:00
- Waiting rooms,Sunday: 08:00 - 23:00
Seating area in the café on platform 3/4.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:15 - 00:15
- Staff help available,Sunday: 07:00 - 23:00
Help provided by on train staff outside staffing hours.
Customer Help Points
No
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
Toilets
Available
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 05:30 - 00:00
- Waiting Rooms,Sunday: 08:00 - 23:00
Seating area in the café on platform 3/4.
Seating Area
Available
Refreshment Facilities
Unavailable
Public Telephones
Yes
Post Boxes
Unavailable
Outside the station.
Bicycle Storage
Spaces
36 spaces
Type of Storage
Stands
Location
Cycle parking is located at three locations.
8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance.
6 Sheffield stands providing for 12 bicycles are located on Platform 5.
4 Sheffield stands providing for 8 bicycles are located on Platform 2
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are wide/long cycle/mobility scooter space(s) available
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stops are the local bus stops on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park. To Cathays / Heath, bus stop HU, same side as Sainsburys.
Limited service from stop outside station Mondays to Fridays.
