Skip to main content

Advertisement

Cardiff Queen Street (CDQ)

Cardiff Queen Street station, Station Terrace, Cardiff, Cardiff, CF10 4EY

Station Closure - Principality Events

Summer Concerts at Principality Stadium

There are a series of concerts being held in Cardiff over the summer:
Friday 4 July 2025 - Oasis
Saturday 5 July 2025- Oasis
Friday 11 July 2025 - Stereophonics
Saturday 12 July 2025 - Stereophonics
Saturday 19 July 2025 - Kendrick Lamar and SZA
Friday 1 August 2025 - Catfish and the Bottlemen

Cardiff Queen Street will close at 2200 on all the above dates. Post-event queuing systems will be in place at Cardiff Central.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Saturday: 06:00 - 22:00
  • Opening Hours,Sunday: 07:00 - 19:00
Location

Near the main entrance

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

Contactless Pay as you go

Use Contactless Pay as you go from this station

Yes

Contactless Pay as you go note

You can use pay as you go to travel on selected routes in South Wales from this station. Simply tap in and tap out using your physical contactless bank card, and we’ll calculate your best value fare.

Find out more at tfw.wales/pay-as-you-go.

Information Available

  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Saturday: 06:00 - 22:00
  • Information Services Opening Times,Sunday: 07:00 - 19:00

Staff Help Available

  • Staff Help Available,Monday to Saturday: 05:15 - 00:15
  • Staff Help Available,Sunday: 07:00 - 23:00

Help provided by on train staff outside staffing hours.

Customer Help Points

No

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

In the event of rail service disruption or Metro transformation work, buses will not stop at the station.

From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.

To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.

To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”

Ticket barriers and gates

Available

Accessible ticket machines

Available

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Saturday: 05:30 - 00:00
  • Waiting rooms,Sunday: 08:00 - 23:00

Seating area in the café on platform 3/4.

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 05:15 - 00:15
  • Staff help available,Sunday: 07:00 - 23:00

Help provided by on train staff outside staffing hours.

Customer Help Points

No

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

Toilets

Available

The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.

Accessible Toilets

Available

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Saturday: 05:30 - 00:00
  • Waiting Rooms,Sunday: 08:00 - 23:00

Seating area in the café on platform 3/4.

Seating Area

Available

Refreshment Facilities

Unavailable

Public Telephones

Yes

Post Boxes

Unavailable

Outside the station.

Bicycle Storage

Spaces

36 spaces

Type of Storage

Stands

Location

Cycle parking is located at three locations.

8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance.

6 Sheffield stands providing for 12 bicycles are located on Platform 5.

4 Sheffield stands providing for 8 bicycles are located on Platform 2

Sheltered

No

CCTV

Yes

Cycle and buggy facilities

There are wide/long cycle/mobility scooter space(s) available

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station