Last updated:Yesterday at 23:55
Train companies affected:Avanti West Coast, TransPennine Express
Chadwell Heath (CTH)
Chadwell Heath station, Station Road, Chadwell Heath, Greater London, RM6 4BU
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 19:40
- Opening Hours Saturday: 06:10 - 19:00
- Opening Hours Sunday: 08:10 - 15:40
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards can only be purchased at the ticket machine.
Zone 5
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Travelling with Contactless is available
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Staff Help Available
Yes
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step-free access to all platforms
Staff ramp assistance is always available.
Accessible seating is available on platforms 3&4.
Wheelchairs available from first to last train.
Ticket barriers and gates
Yes
Chadwell Heath has a Secure Station accreditation.
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
This toilet is operated with a radar key.
An accessible toilet is located inside the Ticket Hall.
Waiting rooms
Yes
An accessible waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first train to last train
Seating area
Yes
Waiting Room located Platform 3
Waiting Shelters located on both Platform 3&4
Some covered seats available under canopy on Platform 3
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Staff are available to assist from the first to last train.
Customer Help Points and Meeting Point
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click
Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Toilets
Yes
This toilet is accessible with a radar key.
Ticket Hall
Accessible Toilets
Yes
This toilet is operated with a radar key.
An accessible toilet is located inside the Ticket Hall.
Baby Changing
No
Waiting Rooms
Yes
An accessible waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first train to last train
Seating Area
Yes
Waiting Room located Platform 3
Waiting Shelters located on both Platform 3&4
Some covered seats available under canopy on Platform 3
ATM
No
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
Type of Storage
Racks
Location
Cycle stands on platform 3
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services will depart from:
Wangey Road, Bus Stop F, for both Westbound and Eastbound services
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format here.
Elizabeth Line to Heathrow Airport
