Skip to main content
Last updated:Today at 02:21
Train companies affected:National Rail

Chatham (CTM)

Chatham station, Railway Street, Chatham, Kent, ME4 6PN

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:50 - 20:00
  • Opening Hours Saturday: 06:20 - 20:00
  • Opening Hours Sunday: 07:10 - 19:00

Assistance/Help available from station staff from First to Last trains.

Location

Station front main entrance

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

In the booking hall

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

In the booking hall

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Platform 1&2 - Available during staffing hours

Waiting rooms

Yes

There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

Yes

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Toilets

Yes

Platform 1 & 2 - Available during staffing hours

Accessible Toilets

Yes

Platform 1&2 - Available during staffing hours

Baby Changing

Yes

acessible toilet platform 2- Available during staffing hours

Waiting Rooms

Yes

There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

276 spaces

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £7.30
  • Rate on Saturday £5.50
  • Rate on Sunday £3.50
  • Rate per week £32.20
  • Rate per month £113.20
  • Rate per 3 months £338.70
  • Rate per 6 months £676.50
  • Rate per year £1213.00

Notes

From 1st June - new off peak evening rate (after 18:00) - £1.50

ATM

Yes

Located on concourse

Refreshment Facilities

Yes

Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2

Shops

Yes

Pay Phones

No

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

30 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

downside car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station