Last updated:Today at 12:15
Train companies affected:CrossCountry, Great Western Railway
Chatham (CTM)
Chatham station, Railway Street, Chatham, Kent, ME4 6PN
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:50 - 20:00
- Opening Hours Saturday: 06:20 - 20:00
- Opening Hours Sunday: 07:10 - 19:00
Assistance/Help available from station staff from First to Last trains.
Location
Station front main entrance
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
In the booking hall
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
In the booking hall
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platform 1&2 - Available during staffing hours
Waiting rooms
Yes
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
Yes
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Toilets
Yes
Platform 1 & 2 - Available during staffing hours
Accessible Toilets
Yes
Platform 1&2 - Available during staffing hours
Baby Changing
Yes
acessible toilet platform 2- Available during staffing hours
Waiting Rooms
Yes
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).
Seating Area
Yes
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
276 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £7.30
- Rate on Saturday £5.50
- Rate on Sunday £3.50
- Rate per week £32.20
- Rate per month £113.20
- Rate per 3 months £338.70
- Rate per 6 months £676.50
- Rate per year £1213.00
Notes
From 1st June - new off peak evening rate (after 18:00) - £1.50
ATM
Yes
Located on concourse
Refreshment Facilities
Yes
Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2
Shops
Yes
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
30 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
downside car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop B in the bus interchange, to the right of the station entrance
station forecourt
Information to plan your onward journey is available in a printable format here
