Last updated:Today at 12:15
Train companies affected:CrossCountry, Great Western Railway
Chatham station, Railway Street, Chatham, Kent, ME4 6PN
Assistance/Help available from station staff from First to Last trains.
Station front main entrance
Yes
Yes
In the booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.
Yes
Yes
In the booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Platform 1&2 - Available during staffing hours
Yes
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Yes
Platform 1 & 2 - Available during staffing hours
Yes
Platform 1&2 - Available during staffing hours
Yes
acessible toilet platform 2- Available during staffing hours
Yes
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).
Yes
APCOA Parking
276 spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
From 1st June - new off peak evening rate (after 18:00) - £1.50
Yes
Located on concourse
Yes
Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2
Yes
No
Yes
Public telephones are not wheelchair accessible
30 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
downside car park
Yes
Yes
There are no cycle hire facilities at this station
Bus stop B in the bus interchange, to the right of the station entrance
station forecourt
Information to plan your onward journey is available in a printable format here