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Last updated:Today at 18:02
Train companies affected:Avanti West Coast, Caledonian Sleeper, ScotRail, TransPennine Express

Cheltenham Spa (CNM)

Cheltenham Spa station, Queens Road, Cheltenham, Gloucestershire, GL51 8NP

Cheltenham Spa ticket office reduced opening hours

The ticket office will have the following changes to planned opening hours

Friday 17th May - Saturday 18th May 06:15 to 12:45

Sunday 19th May Closed

Monday 20th May - Wednesday 22nd May 06:15 to 12:45

Thursday 23rd May Closed

Friday 24th May - Saturday 25th May 06:15 to 12:45

Tickets can be bought from the ticket machine or digitally.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 20:15
  • Opening Hours Saturday: 06:15 - 19:15
  • Opening Hours Sunday: 09:00 - 16:30
Location

In ticket hall and on Bristol bound platform

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:00 - 01:35
  • Information Services Opening Times Saturday: 05:00 - 23:35
  • Information Services Opening Times Sunday: 09:00 - 00:00

Staff Help Available

  • Staff Help Available Monday to Sunday: 05:00 - 01:00

Meeting point: Customer assist office.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms
  • Waiting rooms Monday to Friday: 05:45 - 20:15
  • Waiting rooms Saturday: 05:45 - 19:15
  • Waiting rooms Sunday: 09:00 - 20:15
Seating area

Yes

Accessible public telephones

Yes

Public telephones are not accessible

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available

Impaired mobility set down/pick-up point

Yes

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Accessible spaces

17 spaces

Parking is free for valid blue badge holders.

Accessible car park equipment

Yes

Accessible ticket machine in the car park.

Staff Help

Staff help available
  • Staff help available Monday to Sunday: 05:00 - 01:00

Meeting point: Customer assist office.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:45 - 20:15
  • Waiting Rooms Saturday: 05:45 - 19:15
  • Waiting Rooms Sunday: 09:00 - 20:15

Seating Area

Yes

Operator

APCOA Parking (UK) Limited

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

286 spaces

Accessible spaces

17 spaces

Parking is free for valid blue badge holders.

Accessible car park equipment

Yes

Accessible ticket machine in the car park.

Impaired mobility set down/pick up points available

Yes

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £4.20
  • Rate per day £6.00
  • Rate on Saturday £4.20
  • Rate on Sunday £4.20
  • Rate per week £30.00
  • Rate per month £90.00
  • Rate per 3 months £242.00
  • Rate per year £705.00

Refreshment Facilities

Yes

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are not accessible

Public Wi-Fi

Yes

Connect to "GWR Free Station WiFi"

Bicycle Storage

Spaces

134 spaces

Please note: cycles can be carried on our trains free of charge restrictions apply find out more here

Type of Storage

Stands

Location

Platform 1 and car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Compass Holidayscompass-holidays.com01242 250 642located on platform

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