Cheltenham Spa (CNM)
Cheltenham Spa station, Queens Road, Cheltenham, Gloucestershire, GL51 8NP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 20:15
- Opening Hours Saturday: 06:15 - 19:15
- Opening Hours Sunday: 09:00 - 16:30
Location
In ticket hall and on Bristol bound platform
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:00 - 01:35
- Information Services Opening Times Saturday: 05:00 - 23:35
- Information Services Opening Times Sunday: 09:00 - 00:00
Staff Help Available
- Staff Help Available Monday to Sunday: 05:00 - 01:00
Meeting point: Customer assist office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 05:45 - 20:15
- Waiting rooms Saturday: 05:45 - 19:15
- Waiting rooms Sunday: 09:00 - 20:15
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
Accessible spaces
17 spaces
Parking is free for valid blue badge holders.
Accessible car park equipment
Yes
Accessible ticket machine in the car park.
Staff Help
Staff help available
- Staff help available Monday to Sunday: 05:00 - 01:00
Meeting point: Customer assist office.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:45 - 20:15
- Waiting Rooms Saturday: 05:45 - 19:15
- Waiting Rooms Sunday: 09:00 - 20:15
Seating Area
Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Queens Road
- Cheltenham
- GL51 8NP
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
286 spaces
Accessible spaces
17 spaces
Parking is free for valid blue badge holders.
Accessible car park equipment
Yes
Accessible ticket machine in the car park.
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £4.20
- Rate per day £6.00
- Rate on Saturday £4.20
- Rate on Sunday £4.20
- Rate per week £30.00
- Rate per month £90.00
- Rate per 3 months £242.00
- Rate per year £705.00
Refreshment Facilities
Yes
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Public Wi-Fi
Yes
Connect to "GWR Free Station WiFi"
Bicycle Storage
Spaces
134 spaces
Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
Type of Storage
Stands
Location
Platform 1 and car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Compass Holidayscompass-holidays.com01242 250 642located on platform
More Information
Transport Links
Front of the station - what3words ///ground.shuts.input
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable format here
Compass Holidayscompass-holidays.com01242 250 642located on platform
