Chester-le-Street station, Station Road, Chester-le-Street, County Durham, DH3 3EE
The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.
In addition, some of the station facilities may not always be available at the times shown below.
No
Yes
Yes
No
staff will come out of the office to assist
Yes
Yes
No
More information at www.northernrailway.co.uk/smart
If the station is not staffed please use our helpline 08002006060
No
Information available 24/7 through the customer experience centre 0800 200 6060
No
No
08002006060
No
Open 0700-2200 7 days per week
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
Please note there are no tactile pavings at this station
Access to North Bound platform via ramp and roadside pavement
To find our more about travelling around this station, please see the 360 map click here
No
Yes
No
staff will come out of the office to assist
Yes
Yes
No
Yes
Closed until further notice
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
Yes
Yes
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
No
Level access from car park.
0 spaces
Yes
No
No
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
No
There are toilets in the café but this is not operated by the station operator and are for café customers only
No
No
Yes
Closed until further notice
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
Yes
Northern
13 spaces
0 space
Yes
No
Level access from car park.
No
Parking charges apply
Ticket Machine Available
or
RingGo Code 5720
Register www.MyRingGo.com or call 01138090070
No
Yes
2 spaces
Stands
Within Car park
No
Yes
Not available at this station.
Pick Up / Drop off outside station entrance.
Taxi rank outside front of station
Busline 0871 200 2233
Not available at this station.
