Chester-le-Street (CLS)
Chester-le-Street station, Station Road, Chester-le-Street, County Durham, DH3 3EE
Station Information
Ticket Office
Opening Hours
Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 07:00 - 13:00
- Information Services Opening Times,Saturday: 07:00 - 13:00
- Information Services Opening Times,Sunday: Unavailable
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
Unavailable
Customer Help Points
No
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
Please note there are no tactile pavings at this station
Access to North Bound platform via ramp and roadside pavement
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Closed until further notice
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Unavailable
Level access from car park.
Accessible spaces
0 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Unavailable
Customer Help Points
No
Helpline
- Helpline,Monday to Sunday: Available
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Unavailable
There are toilets in the café but this is not operated by the station operator and are for café customers only
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Closed until further notice
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
Seating Area
Available
Operator
Northern
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
11 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Level access from car park.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £3.30
- Rate per week £13.20
- Rate per month £51.00
- Rate per year £528.00
Notes
Daily Charge: £3.30
Up to 2 hours (no return) £0.80
Up to 4 hours (no return) £1.70
Overnight Parking (1600-0759) £0.80
RingGo Code 5720
Register www.MyRingGo.com or call 01138090070
Refreshment Facilities
Unavailable
Public Telephones
Yes
Bicycle Storage
Spaces
2 spaces
Type of Storage
Stands
Location
Within Car park
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop off from outside the Masonic Centre/Hall on Station Road near the mini roundabout.
What3words - noisy.held.bumpy
Taxi rank outside front of station
Busline 0871 200 2233
Not available at this station.
