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Last updated:Today at 20:43
Train companies affected:Avanti West Coast, Caledonian Sleeper, ScotRail, TransPennine Express

Chester-le-Street (CLS)

Chester-le-Street station, Station Road, Chester-le-Street, County Durham, DH3 3EE

The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.

In addition, some of the station facilities may not always be available at the times shown below.

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:00 - 13:00
  • Information Services Opening Times Saturday: 07:00 - 13:00
  • Information Services Opening Times Sunday: No

Information available 24/7 through the customer experience centre 0800 200 6060

Staff Help Available

No

Customer Help Points

No

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

  • Please note there are no tactile pavings at this station

 Access to North Bound platform via ramp and roadside pavement

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Closed until further notice

Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

No

Level access from car park.

Accessible spaces

0 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: Yes

Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

There are toilets in the café but this is not operated by the station operator and are for café customers only

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Closed until further notice

Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

13 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Level access from car park.

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £2.00
  • Rate per week £8.00
  • Rate per month £25.00
  • Rate per year £250.00

Notes

Ticket Machine Available

or

RingGo Code 5720

Register www.MyRingGo.com or call 01138090070

Refreshment Facilities

No

Bicycle Storage

Spaces

2 spaces

Type of Storage

Stands

Location

Within Car park

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Not available at this station.

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