Chestfield & Swalecliffe (CSW)
Chestfield & Swalecliffe station, Thanet Way, Swalecliffe, Kent, CT5 3JB
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: No
- Opening Hours Saturday: No
- Opening Hours Sunday: No
Ticket office managed by Southeastern
Location
On Platform 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
by entrance to platform 1
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday to Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: No
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Customer Help Points
Yes
By steps
Customer Services Notes
0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Category C. This station does not have step free access. Steps to both platforms.
Ticket barriers and gates
No
Accessible ticket machines
Yes
by entrance to platform 1
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: No
- Staff help available Saturday: No
- Staff help available Sunday: No
Customer Help Points and Meeting Point
Yes
By steps
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required - although there is no step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards Faversham: Bus stop on St John's Road opposite St John's centre (what 3 words: blast.kinks.create).
Towards Margate: Bus stop on St John's Road outside community centre (what 3 words: spits.begin.take)
Information to plan your onward journey is available in a printable format here
