London Charing Cross (CHX)

Managed by Network Rail 

London Charing Cross station
The Strand
Greater London

Station facilities

  • Station seating facilities

  • Trolleys

    Trolleys Yes
  • Refreshments

  • ATM machine

    ATM machine
  • Toilets

    Toilets Located on the central passage in the main concourse.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops


London Charing Cross

Stations made easy

Route planning around the station including maps and platforms

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Station Message: Alert!

From Monday 21 February to Spring 2022 there will be no step-free access between Charing Cross railway / London underground station

Sorry for the disruption this will cause. The nearest accessible station is Waterloo East (for London underground services) ​​​​​​​

On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.

Getting to and from the station


Bicycle parking

Storage sheltered
Storage location
Within car park and station forecourt  
Storage spaces
10 bike bars which can accommodate two bikes each
Storage CCTV
PlusBike (cycle hire)
There are Santander hire cycles available near this station. See for further details.
Car Park
Opening hours

To be confirmed by station operator.

Accessible car park equipment
Free of charge
CCTV Coverage
Onward travel information

Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here


There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.

Accessible taxis
Accessible taxis are located outside the front of the station


Impaired mobility set down / pick up points available
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
  • Bakerloo Line
  • Northern Line.

Ticket buying and collection

Ticket Office
Opening hours
Monday - Sunday 24 Hours a Day
The ticket office is situated on the concourse
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Induction loop
This office has an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

On the concourse in front of the ticket office.

Collection of pre-purchased tickets
Yes, from ticket machine
Get Oyster cards here
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards issued
Smartcards top-up
Smartcards validators

Southern's smartcard is called 'the key'.  To apply online, go to or pick up an application form from a Southern ticket office.

Penalty fares
Penalty fares apply for Southeastern Southern 
London fare zone
Zone 1

Staffing and general services

Information available from staff
Yes - from information point,Yes - from ticket office 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Left luggage
Excess Baggage Company
View Excess Baggage Company website
020 3468 4662
Left Luggage - Baggage Storage (Lockers). Situated on the main station concourse. Mon - Fri 07:00 - 23:00
Lost Property
Excess Baggage Company
Monday - Friday 09:00 - 17:30
View Excess Baggage Company website
0330 024 0215
Situated within the main concourse
Ticket gates

Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.



ATM Machine
Pay phones
Pay phones type
Cards and Coins
Accessible public telephones

On the central passage in the main concourse

Refreshment facilities
Toilets Location
Located on the central passage in the main concourse.
Accessible toilets
Baby changing facilities
Baby changing facilities location
National key toilets
National key toilets location

Located on the central passage in the main concourse. Radar key for accessible toilets

Waiting Rooms

Accessibility and mobility access

Helpline Contact
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Staff help available
Staff help available opening times

Assistance/Help available from station staff from First to Last trains.

Ramp for train access
Step free access coverage
Step free access note

Yes, the station is all on one level and all platforms are reachable by disabled passengers.

Wheelchairs available
Wheelchairs available open hours

Station Map

Station plan

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Stations made easy
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