Last updated:Today at 16:15
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
London Charing Cross (CHX)
London Charing Cross station, The Strand, London, Greater London, WC2N 5HF
Station Lifts
The lifts are out of order between Platform 1 and Booking office at Charing Cross station.
Station Alert
On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Sunday: Yes
Location
The ticket office is situated on the concourse
London Fare Zone
Zone 1
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
On the concourse in front of the ticket office.
Height adjusted ticket office counter
Yes
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
Yes
Customer Help Points
Yes
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 09:00 - 17:30
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Ticket barriers and gates
Yes
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Accessible ticket machines
Yes
On the concourse in front of the ticket office.
Height adjusted ticket office counter
Yes
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Located on the central passage in the main concourse. Radar key for accessible toilets
Waiting rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating area
No
Accessible public telephones
Yes
On the central passage in the main concourse
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are located outside the front of the station
Impaired mobility set down/pick-up point
Yes
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Accessible spaces
Not Specified
To be confirmed by station operator.
Accessible car park equipment
No
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Located on the central passage in the main concourse.
Accessible Toilets
Yes
Located on the central passage in the main concourse. Radar key for accessible toilets
Baby Changing
Yes
Waiting Rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating Area
No
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Yes
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Car park CCTV
No
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Accessible Public Telephones
Yes
On the central passage in the main concourse
Bicycle Storage
Spaces
20 spaces
10 bike bars which can accommodate two bikes each
Type of Storage
Stands
Location
Within car park and station forecourt
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.
More Information
Transport Links
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Bakerloo Line
Northern Line.
There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.