London Charing Cross station, The Strand, London, Greater London, WC2N 5HF
The lifts are out of order between Platform 1 and Booking office at Charing Cross station.
On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
The ticket office is situated on the concourse
Zone 1
Yes
Yes
On the concourse in front of the ticket office.
Yes
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
No
Yes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Yes
Yes
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Yes
Yes
Yes
This station has step-free access to all platforms / the platform.
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Yes
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Yes
On the concourse in front of the ticket office.
Yes
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Yes
Yes
Yes
Located on the central passage in the main concourse. Radar key for accessible toilets
Yes
All platforms are partially or fully covered with a canopy.
No
Yes
On the central passage in the main concourse
Yes
Yes
Yes
Accessible taxis are located outside the front of the station
Yes
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Not Specified
To be confirmed by station operator.
No
Yes
Yes
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
Located on the central passage in the main concourse.
Yes
Located on the central passage in the main concourse. Radar key for accessible toilets
Yes
Yes
All platforms are partially or fully covered with a canopy.
No
No
Yes
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
No
Yes
Yes
Yes
Yes
Yes
On the central passage in the main concourse
20 spaces
10 bike bars which can accommodate two bikes each
Stands
Within car park and station forecourt
No
Yes
There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Bakerloo Line
Northern Line.
There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.