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Last updated:Today at 18:33
Train companies affected:Southeastern

London Charing Cross (CHX)

London Charing Cross station, The Strand, London, Greater London, WC2N 5HF

Station Lifts

The lifts are out of order between Platform 1 and Booking office at Charing Cross station.

Station Alert

​​​​​​​​​​​​​​On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Sunday: Yes
Location

The ticket office is situated on the concourse

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

On the concourse in front of the ticket office.

Height adjusted ticket office counter

Yes

All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Information Available From Staff

  • Yes - from information point
  • Yes - from ticket office
  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

Yes

Customer Help Points

Yes

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Yes, the station is all on one level and all platforms are reachable by disabled passengers.

Ticket barriers and gates

Yes

Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

Accessible ticket machines

Yes

On the concourse in front of the ticket office.

Height adjusted ticket office counter

Yes

All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Located on the central passage in the main concourse. Radar key for accessible toilets

Waiting rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating area

No

Accessible public telephones

Yes

On the central passage in the main concourse

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are located outside the front of the station

Impaired mobility set down/pick-up point

Yes

Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.

Accessible spaces

Not Specified

To be confirmed by station operator.

Accessible car park equipment

No

Staff Help

Staff help available

Yes

Customer Help Points and Meeting Point

Yes

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Located on the central passage in the main concourse.

Accessible Toilets

Yes

Located on the central passage in the main concourse. Radar key for accessible toilets

Baby Changing

Yes

Waiting Rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating Area

No

Accessible car park equipment

No

Impaired mobility set down/pick up points available

Yes

Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.

Car park CCTV

No

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Accessible Public Telephones

Yes

On the central passage in the main concourse

Bicycle Storage

Spaces

20 spaces

10 bike bars which can accommodate two bikes each

Type of Storage

Stands

Location

Within car park and station forecourt

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.

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