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Last updated:Today at 00:13
Train companies affected:National Rail

City Thameslink (CTK)

City Thameslink station, Ludgate Hill, London, EC4M 7JH

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:15 - 19:45
  • Opening Hours Saturday to Sunday: No
London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:00 - 23:30
  • Information Services Opening Times Saturday: 08:00 - 21:00
  • Information Services Opening Times Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: 05:00 - 23:30
  • Staff Help Available Saturday: 08:00 - 21:00
  • Staff Help Available Sunday: No

This station has level access between train and platform without assistance from staff.

Customer Help Points

Yes

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 08:15 - 17:30

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category B1 station: The Ludgate Hill entrance has step-free access (via lifts) to both platforms. The Holborn Viaduct entrance provides access to both platforms via stairs/escalators only. The Ludgate Hill and Holborn Viaduct entrances are approx. 350m apart via the street).

Assistance Meeting Point is the ticket office.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

No

Accessible Toilets

Yes

Waiting rooms

Yes

There is no waiting room at this station

The platforms at this station are underground. There are seats on both platforms.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:00 - 23:30
  • Staff help available Saturday: 08:00 - 21:00
  • Staff help available Sunday: No

This station has level access between train and platform without assistance from staff.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

The assisted travel helpline is not available on Christmas Day.

0800 058 2844

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 058 2844

  • Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Toilets

Yes

Ludgate Entrance

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

Yes

There is no waiting room at this station

The platforms at this station are underground. There are seats on both platforms.

Seating Area

Yes

Refreshment Facilities

Yes

Shops

Yes

Key cutting

Pay Phones

No

Bicycle Storage

Spaces

28 spaces

Cycles are left at owners risk. Abandoned cycles may be removed

Type of Storage

Stands

Location

Pilgrim St

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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