Last updated:Today at 19:43
Train companies affected:Avanti West Coast, London Northwestern Railway
City Thameslink (CTK)
City Thameslink station, Ludgate Hill, London, EC4M 7JH
The escalators are out of order between the Ludgate Hill entrance and platform 2 at City Thameslink station. Step free access is still available to all platforms.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:15 - 19:45
- Opening Hours Saturday to Sunday: No
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:00 - 23:30
- Information Services Opening Times Saturday: 08:00 - 21:00
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 05:00 - 23:30
- Staff Help Available Saturday: 08:00 - 21:00
- Staff Help Available Sunday: No
This station has level access between train and platform without assistance from staff.
Customer Help Points
Yes
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 08:15 - 17:30
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category B1 station: The Ludgate Hill entrance has step-free access (via lifts) to both platforms. The Holborn Viaduct entrance provides access to both platforms via stairs/escalators only. The Ludgate Hill and Holborn Viaduct entrances are approx. 350m apart via the street).
Assistance Meeting Point is the ticket office.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
Yes
Waiting rooms
Yes
There is no waiting room at this station
The platforms at this station are underground. There are seats on both platforms.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:00 - 23:30
- Staff help available Saturday: 08:00 - 21:00
- Staff help available Sunday: No
This station has level access between train and platform without assistance from staff.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted travel helpline is not available on Christmas Day.
0800 058 2844
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
Ludgate Entrance
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
There is no waiting room at this station
The platforms at this station are underground. There are seats on both platforms.
Seating Area
Yes
Refreshment Facilities
Yes
Shops
Yes
Key cutting
Pay Phones
No
Bicycle Storage
Spaces
28 spaces
Cycles are left at owners risk. Abandoned cycles may be removed
Type of Storage
Stands
Location
Pilgrim St
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
