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Last updated:Today at 11:03
Train companies affected:Thameslink, East Midlands Railway

Clapham Junction (CLJ)

Clapham Junction station, St John's Hill, Clapham, Greater London, SW11 2QP

The lifts are out of order between Platforms 9/10 and the rest of the station at Clapham Junction station.

The lifts are out of order between Platforms 15 & 16 and the Walkway at Clapham Junction station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 21:30
  • Opening Hours Saturday: 06:15 - 21:30
  • Opening Hours Sunday: 07:15 - 21:30
London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

In addition new accessible ticket office windows and facilities are available in new Brighton Yard entrance.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

South Western Railway's smartcard is called 'Touch'. For more details, visit the South Western Railway website. Clapham Junction ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office
  • Yes - from information point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:30 - 21:15
  • Information Services Opening Times Saturday: 09:00 - 20:00
  • Information Services Opening Times Sunday: 10:00 - 20:00

Arriva staff presence

Staff Help Available

  • Staff Help Available Monday to Thursday: 04:30 - 01:30
  • Staff Help Available Friday to Sunday: Yes

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:00 - 21:44
  • Lost Property Saturday to Sunday: 08:00 - 20:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category B1 station.

Step free access available through Brighton Yard entrance to all platforms via lifts.

Step free access available through Grant Road entrance to platform 1 and 2 via lifts

The Assistance Meeting Point varies - please check with your operator.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

In addition new accessible ticket office windows and facilities are available in new Brighton Yard entrance.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

South Western Railway's waiting room - platform 9/10: Monday to Saturday 06:00 to 23:00. Sunday 07:00 to 23:00. Southern's waiting room - platform 13/14: 7 days a week 05:00 to 23:00

Waiting rooms are on platforms 1, 9/10 and 13/14

All platforms are partially or fully covered with a canopy.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

New Brighton Yard entrance allows for set down/drop off directly from St John's Road. This new entrance gives step free access to the footbridge which has lifts to all platforms.

Staff Help

Staff help available
  • Staff help available Monday to Thursday: 04:30 - 01:30
  • Staff help available Friday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

The toilets are located next to the Brighton Yard entrance gateline. The National key toilets are located next to the Brighton Yard entrance gateline; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

South Western Railway's waiting room - platform 9/10: Monday to Saturday 06:00 to 23:00. Sunday 07:00 to 23:00. Southern's waiting room - platform 13/14: 7 days a week 05:00 to 23:00

Waiting rooms are on platforms 1, 9/10 and 13/14

All platforms are partially or fully covered with a canopy.

Seating Area

Yes

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Bicycle Storage

Spaces

294 spaces

There are lockers for hire, subject to availability.

Type of Storage

Stands & Racks

Location

Brighton Yard side of the station.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Santander Bikes

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