Last updated:Today at 09:01
Train companies affected:South Western Railway
Clapham Junction (CLJ)
Clapham Junction station, St John's Hill, Clapham, Greater London, SW11 2QP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 21:30
- Opening Hours Saturday: 06:15 - 21:30
- Opening Hours Sunday: 07:15 - 21:30
London Fare Zone
Zone 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
In addition new accessible ticket office windows and facilities are available in new Brighton Yard entrance.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
South Western Railway's smartcard is called 'Touch'. For more details, visit the South Western Railway website. Clapham Junction ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
- Yes - from information point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:30 - 21:15
- Information Services Opening Times Saturday: 09:00 - 20:00
- Information Services Opening Times Sunday: 10:00 - 20:00
Arriva staff presence
Staff Help Available
- Staff Help Available Monday to Thursday: 04:30 - 01:30
- Staff Help Available Friday to Sunday: Yes
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:00 - 21:44
- Lost Property Saturday to Sunday: 08:00 - 20:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category B1 station.
Step free access available through Brighton Yard entrance to all platforms via lifts.
Step free access available through Grant Road entrance to platform 1 and 2 via lifts
The Assistance Meeting Point varies - please check with your operator.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
In addition new accessible ticket office windows and facilities are available in new Brighton Yard entrance.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
South Western Railway's waiting room - platform 9/10: Monday to Saturday 06:00 to 23:00. Sunday 07:00 to 23:00. Southern's waiting room - platform 13/14: 7 days a week 05:00 to 23:00
Waiting rooms are on platforms 1, 9/10 and 13/14
All platforms are partially or fully covered with a canopy.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
New Brighton Yard entrance allows for set down/drop off directly from St John's Road. This new entrance gives step free access to the footbridge which has lifts to all platforms.
Staff Help
Staff help available
- Staff help available Monday to Thursday: 04:30 - 01:30
- Staff help available Friday to Sunday: Yes
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
The toilets are located next to the Brighton Yard entrance gateline. The National key toilets are located next to the Brighton Yard entrance gateline; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
South Western Railway's waiting room - platform 9/10: Monday to Saturday 06:00 to 23:00. Sunday 07:00 to 23:00. Southern's waiting room - platform 13/14: 7 days a week 05:00 to 23:00
Waiting rooms are on platforms 1, 9/10 and 13/14
All platforms are partially or fully covered with a canopy.
Seating Area
Yes
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
294 spaces
There are lockers for hire, subject to availability.
Type of Storage
Stands & Racks
Location
Brighton Yard side of the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Santander Bikes
More Information
Transport Links
Through services: Grant Road Bus Stop A
All arrivals (except via Wandsworth Town): St Johns Hill Bus Stop C
Arrivals via Wandsworth Town: Grant Road Bus Stop R
Information to plan your onward journey is available in a printable format here
Santander Bikes