Congleton (CNG)
Congleton station, Park Lane, Congleton, Cheshire, CW12 3DE
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 13:40
- Opening Hours,Saturday: 07:30 - 13:40
- Opening Hours,Sunday: Unavailable
Location
Ticket Machine located in the Booking Hall close to the ticket office and facing the car park - accepts cards only
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Ticket office staff make every effort to assist disabled passengers with tickets and information.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Saturday: Unavailable
- Information Services Opening Times,Sunday: Unavailable
- Information Services Opening Times,Monday to Sunday: Unavailable
Information available from Help Point 24/7.
Staff Help Available
- Staff Help Available,Monday to Friday: 06:30 - 13:40
- Staff Help Available,Saturday: 07:30 - 13:40
- Staff Help Available,Sunday: Unavailable
Customer Help Points
Yes
Platforms 1&2
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
Scooter Friendly Station
separate level access from station front to Manchester platform and ticket office and from path to Stoke platform. A stepped footbridge links both platforms.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Ticket office staff make every effort to assist disabled passengers with tickets and information.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Closed until further notice
Waiting room available during booking office hours, and canopies at all times
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Unavailable
No designated area is provided. The station front may be used for set down purposes.
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:30 - 13:40
- Staff help available,Saturday: 07:30 - 13:40
- Staff help available,Sunday: Unavailable
Customer Help Points
Yes
Platforms 1&2
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Closed until further notice
Waiting room available during booking office hours, and canopies at all times
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
Northern
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
105 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
No designated area is provided. The station front may be used for set down purposes.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £3.30
- Rate per week £13.20
- Rate per month £51.00
- Rate per year £528.00
Notes
Daily Charge: £3.30
Up to 2 hours (no return) £0.80
Up to 4 hours (no return) £1.70
Overnight Parking (1600-0759) £0.80
Refreshment Facilities
Unavailable
Public Telephones
Yes
Public Wi-Fi
Available
Bicycle Storage
Spaces
17 spaces
Type of Storage
Racks & Stands
Location
Next to car park
Sheltered
Yes
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off at the bus stops on Park Lane at the top of the station approach road (station side for Stoke & opposite side for Stockport).
What3words - Towards Stoke-on-Trent - veal.tour.kind & towards Stockport - pink.natively.fills
Busline 0871 200 2233
Not available at this station.
