Crosskeys (CKY)
Crosskeys station, Risca Road, Crosskeys, Caerphilly County, NP11 7BU
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Staff Help Available
- Staff Help Available Monday to Friday: No
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Customer help points are available on both platforms.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Category B2.
Step free access is available to Platform 1 (to Ebbw Vale) from the station car park.
Step free access is available to Platform 2 (to Cardiff) via Carlton Terrace.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
.
Staff Help
Staff help available
- Staff help available Monday to Friday: No
- Staff help available Saturday: No
- Staff help available Sunday: No
Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
Yes
Customer help points are available on both platforms.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
4 spaces
Cycle lockers are located adjacent to the pick up point and the southbound platform (for services to Cardiff Central).
Type of Storage
Lockers
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is a local bus stop on Risca Road.
