Chestfield & Swalecliffe (CSW)

Managed by Southeastern 

 
Chestfield & Swalecliffe station
Thanet Way
Swalecliffe
Kent
CT5 3JB
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Chestfield & Swalecliffe

Stations made easy

Route planning around the station including maps and platforms

Show [CSW] route

 

Station Message: Alert!

On weekdays, the busiest time at this station is generally between 17:30 and 20:30.

Getting to and from the station

 
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:45 - 10:15
Saturday Closed
Sunday Closed

Ticket office managed by Southeastern

Location
On Platform 1
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
by entrance to platform 1
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
No

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Announcements
Customer help points
Yes
By steps
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Rail replacement buses depart from outside the station on St John's Road (near to Stop A on the Buses map).

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Assisted travel
Assistance navigating through the station and getting on and off trains (by ramp if required - although there is no step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.
Staff help available
Yes
*Helpline closed on Christmas Day This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Staff help available opening times
Monday - Friday 06:45 - 10:15
Saturday Closed
Sunday Closed

This station is not continuously staffed please see staffing times for details of when staff assistance is available.

Ramp for train access
Yes
Step free access coverage
No
Step free access note
This station does not have step free access. Steps to both platforms.
Wheelchairs available
No
Nearest station with more facilities CRS Code
Faversham

Station Map

 
Station plan

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