Chestfield & Swalecliffe (CSW)
Managed by Southeastern
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
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ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
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Shops
Chestfield & Swalecliffe
Getting to and from the station
- Car Park
No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
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Monday - Friday 06:45 - 10:15
Saturday Closed
Sunday Closed
This station is not continuously staffed please see staffing times for details of when staff are available.
- Location
- On Platform 1
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- by entrance to platform 1
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
Yes
- Smartcards top-up
Yes, at either ticket office or self-service ticket machine
- Smartcards validators
No
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Announcements
- Customer help points
Yes
- By steps
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement buses depart from outside the station on St John's Road (near to Stop A on the Buses map).
Facilities
- ATM Machine
No
- Toilets
No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Textphone 0800 783 4548
- Staff help available
Yes
- This station is not continuously staffed please see staffing times for details of when staff assistance is available.
- Staff help available opening times
-
Monday - Friday 06:45 - 10:15
Saturday Closed
Sunday Closed
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
- Ramp for train access
Yes
- Step free access coverage
No
- Step free access note
- Steps to both platforms.
- Wheelchairs available
No
- Nearest station with more facilities CRS Code
- Faversham;