Last updated:Today at 09:09
Train companies affected:Avanti West Coast, Northern, TransPennine Express, Transport for Wales
Last updated:Today at 08:59
Train companies affected:Greater Anglia, Stansted Express
Chatham (CTM)
Chatham station, Railway Street, Chatham, Kent, ME4 6PN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:50 - 20:00
- Opening Hours,Saturday: 06:20 - 20:00
- Opening Hours,Sunday: 07:10 - 19:00
Assistance/Help available from station staff from First to Last trains.
Location
Station front main entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
In the booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.
Ticket barriers and gates
Available
Accessible ticket machines
Available
In the booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1&2 - Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Available
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Available
Accessible spaces
4 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Platform 1 & 2 - Available during staffing hours
Accessible Toilets
Available
Platform 1&2 - Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Available
acessible toilet platform 2- Available during staffing hours
Waiting Rooms
Available
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00
Seating Area
Available
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
276 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £7.30
- Rate per day £8.10
- Rate on Saturday £6.10
- Rate on Sunday £4.00
- Rate per week £35.10
- Rate per month £123.20
- Rate per 3 months £368.20
- Rate per 6 months £735.50
- Rate per year £1320.00
Notes
Off peak evening rate (after 18:00) - £3.00
ATM
Available
Located on concourse
Refreshment Facilities
Available
Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2
Shops
Available
Public Telephones
No
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
30 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
downside car park
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop B in the bus interchange, to the right of the station entrance
station forecourt
Information to plan your onward journey is available in a printable format here