Last updated:Today at 21:14
Train companies affected:Avanti West Coast, London Northwestern Railway
Custom House (Elizabeth line) (CUS)
Custom House station, Victoria Dock Road, Canning Town, London, E16 1DR
Station Information
Ticket Office
Opening Hours
Unavailable
London Fare Zone
Zone 3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
An accessible ticket machine is located within the stations entrance.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards can only be purchased from ticket machines.
Zone 3
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Traveling with Contactless is available
Information Available
- Yes - from help point
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Left Luggage
Available
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step-free access to all platforms
Staff ramp assistance is always available if required.
Accessible seating is available on platforms A and B.
Wheelchairs available from first to last train.
Ticket barriers and gates
Available
Ticket gates are staffed from first to last train.
Accessible ticket machines
Available
An accessible ticket machine is located within the stations entrance.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Unavailable
Seating area
Available
Covered seating available on platform A & B
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Available
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail
Help Point location
There are Help Points
Toilets
Available
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Covered seating available on platform A & B
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Type of Storage
Stands
Location
Located next to Bus Stop D on Victoria Dock Road / Custom House Station
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Transport for London Buses operate from outside the station.Information to plan your onward journey is available below.
London Underground services; Docklands Light Railway (DLR). For more details www.tfl.gov.uk
Services running to Heathrow Terminal 2&3, 4 and 5 running from this station.
