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Custom House (Elizabeth line) (CUS)

Custom House station, Victoria Dock Road, Canning Town, London, E16 1DR

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

London Fare Zone

Zone 3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

An accessible ticket machine is located within the stations entrance.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster cards can only be purchased from ticket machines.

Zone 3

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

 Traveling with Contactless is available

Information Available From Staff

  • Yes - from help point
  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

Staff are available to assist from the first to last train.

Customer Help Points

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Customer Services Notes

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Luggage Storage

Yes

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Accessibility Category A. This station has step-free access to all platforms

  • Staff ramp assistance is always available if required.

  • Accessible seating is available on platforms A and B.

  • Wheelchairs available from first to last train.

Ticket barriers and gates

Yes

Ticket gates are staffed from first to last train.

Accessible ticket machines

Yes

An accessible ticket machine is located within the stations entrance.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

No

Seating area

Yes

Covered seating available on platform A & B

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

Yes

Staff are available to assist from the first to last train.

Customer Help Points and Meeting Point

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Helpline

Yes

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail

Toilets

Yes

An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Covered seating available on platform A & B

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

Yes

Bicycle Storage

Type of Storage

Stands

Location

Located next to Bus Stop D on Victoria Dock Road / Custom House Station





Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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