Darlington (DAR)

Managed by LNER 

 
Darlington station
Bank Top
Darlington
County Durham
DL1 4AA
 

Station facilities

  • Station seating facilities

    Station seating facilities

    This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

    Waiting Room opening hours

    Monday to Saturday - 06:00 - 22:45

    Sunday 09:00 - 22:45

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop, WHSmiths and Café available for refreshments
  • ATM machine

    ATM machine
  • Toilets

    Toilets The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

    Note
  • Tourist information office

  • Shops

    Shops
 
 

Darlington

Stations made easy

Route planning around the station including maps and platforms

Show [DAR] route

 

Station Message: Alert!

The Ticket Office at Darlington is currently operating revised Ticket Office opening times. It is expected to be open from 08:00 until 16:00 daily but this could change given staff availability.

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Compound,Stands
Storage sheltered
Yes
Storage location
stations front
Storage spaces
152

All racks are covered by Council CCTV and there are security patrols every two hours.

Storage CCTV
Yes
Car Park
Station Car Park
Operator
London North Eastern Railway
Address
-
-
Note
Friday - Monday long weekend parking - £12.00, purchase tickets on the day
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
382  with 8 accessible spaces available
Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 

The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station

Free of charge
No
Daily rate
£12.50
Off peak rate
£6.25
Saturday rate
£6.25
Sunday rate
£6.25
Weekly rate
£50.00
Annual rate
£1375.00

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

CCTV Coverage
No
Car Park
Short stay
Operator
London North Eastern Railway
Opening hours
Free of charge
No
Hourly rate
£2.00
CCTV Coverage
No
Car Park
Opening hours
Free of charge
No
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

 Station Taxis 01325 468 888

Accessible taxis

Generally available but advance booking recommended

Impaired mobility set down / pick up points available
Yes
Airport

Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 19:00
Saturday 07:00 - 19:00
Sunday 08:00 - 18:00
Location

Three machines outside the travel centre and one machine inside the travel centre.

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes
Penalty fares
Penalty fares apply for TransPennine Express 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 19:45
Sunday 08:00 - 20:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
No
Lost Property
Yes
Monday - Friday 09:00 - 16:00
01302 362175
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Replacement coach services depart from the station entrance

Facilities

 
ATM Machine
Yes
First class Lounge
Yes

Located

Platform 1

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the East Coast route
  • Any London North Eastern Railway First Class packages
  • London North Eastern Railway  First Advance (routed LNER/LNER& Connections)
  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
  • London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher  (routed LNER/LNER & Connections)
  • Inclusive Tour Tickets (Superbreak etc.)
  • Weekend First

Tickets Not Accepted

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

First class Lounge opening hours
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:00 - 20:00
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

text phones are available and staff are on hand to assist as required due to no low level phones

Post box
Yes
Refreshment facilities
Yes
Coffee shop, WHSmiths and Café available for refreshments
Shops
Yes
Toilets
Yes
Toilets Location
The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Waiting rooms opening hours
Monday - Friday 05:00 - 22:45
Saturday 05:00 - 22:45
Sunday 07:30 - 22:45

Accessibility and mobility access

 
Helpline Contact
03457 225 225 or 18001 03457 225 225 (Text relay service)
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Staff help available
Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Staff help available opening times
Monday - Friday 24 Hours a Day
Saturday 06:00 - 23:59
Sunday 24 Hours a Day
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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