Last updated:Today at 10:00
Train companies affected:South Western Railway
Darlington (DAR)
Darlington station, Bank Top, Darlington, County Durham, DL1 4AA
The Ticket Office at Darlington is currently operating revised Ticket Office opening times. It is expected to be open from 08:00 until 16:00 daily but this could change given staff availability.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 19:00
- Opening Hours Saturday: 07:00 - 19:00
- Opening Hours Sunday: 08:00 - 18:00
Location
Three machines outside the travel centre and one machine inside the travel centre.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 20:00
- Information Services Opening Times Saturday: 06:00 - 19:45
- Information Services Opening Times Sunday: 08:00 - 20:00
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: 06:00 - 23:59
- Staff Help Available Sunday: Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 09:00 - 16:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:00 - 22:45
- Waiting rooms Saturday: 05:00 - 22:45
- Waiting rooms Sunday: 07:30 - 22:45
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
Seating area
Yes
Accessible public telephones
Yes
text phones are available and staff are on hand to assist as required due to no low level phones
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Generally available but advance booking recommended
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Darlington Car Park 1
8 spaces
Darlington Car Park 2
Not Specified
Darlington Car Park 3
Not Specified
Accessible car park equipment
Darlington Car Park 1
Darlington Car Park 1
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: 06:00 - 23:59
- Staff help available Sunday: Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
No
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:00 - 22:45
- Waiting Rooms Saturday: 05:00 - 22:45
- Waiting Rooms Sunday: 07:30 - 22:45
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 06:00 - 20:00
- First Class Lounge Saturday: 06:00 - 20:00
- First Class Lounge Sunday: 08:00 - 20:00
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the East Coast route
Any London North Eastern Railway First Class packages
London North Eastern Railway First Advance (routed LNER/LNER& Connections)
London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
Inclusive Tour Tickets (Superbreak etc.)
Weekend First
Tickets Not Accepted
All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
Station Car Park
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
543 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.00
- Off-peak rate £6.25
- Rate per day £12.50
- Rate on Saturday £6.25
- Rate on Sunday £6.25
- Rate per week £50.00
- Rate per month £162.50
- Rate per year £1375.00
Notes
Due to a major upgrade taking place at Darlington Station, the car park east of the station has now closed.
A new temporary car park is open, located at the former cattle market site off Clifton Road to the west of the station (DL1 5DS), a short walk of around three minutes to the station entrance.
Short Stay 21-60 mins - £2.00
Short Stay 61-120 mins - £4.00
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Short stay
Operator
London North Eastern Railway
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.00
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
ATM
Yes
Refreshment Facilities
Yes
Coffee shop, WHSmiths and Café available for refreshments
Shops
Yes
Pay Phones
Yes
Accessible Public Telephones
Yes
text phones are available and staff are on hand to assist as required due to no low level phones
Post Boxes
Yes
Bicycle Storage
Spaces
152 spaces
All racks are covered by Council CCTV and there are security patrols every two hours.
Type of Storage
Compounds & Stands
Location
stations front
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement coach services depart from the station entrance
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
Information to plan your onward journey is available in a printable format here
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
