Last updated:Yesterday at 23:55
Train companies affected:Avanti West Coast, TransPennine Express
Deansgate (DGT)
Deansgate station, Whitworth Street West, Deansgate, Manchester, M3 4LG
The lifts are out of order on Platform 1 at Deansgate station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 06:20 - 23:40
- Opening Hours Sunday: 08:10 - 23:30
Location
Next to ticket office
Accepts cards only
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Ticket office staff make every effort to provide the assistance that disabled passengers require.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 06:00 - 23:30
- Information Services Opening Times Sunday: 09:10 - 16:00
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
Yes
Customer Help Points
No
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Please note there are no tactile pavings at this station
From Whitworth Street, up a ramp (43 paces, 1:25 slope) and level access through the entrance into the foyer. Or from the junction of Chester Road, Whitworth Street and Deansgate, level access through the entrance, along the corridor and up 21 steps into the foyer. Then, to Manchester: Past the ticket office, via the lift in the foyer. Or up a ramp (34 paces), up 17 steps onto the platform. To Bolton, Warrington and Wigan : Via the lift in the foyer or along the subway (26 paces), up a ramp (32 paces) and up 18 steps onto the platform. Level access to Manchester platform also via overbridge from Metrolink G-Mex Metrolink stop.
Lift available first to last train, currently 06:20 - 23:40 Monday to Saturday. 08:10 - 23:30 Sunday.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Ticket office staff make every effort to provide the assistance that disabled passengers require.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
no, platforms have full canopies
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Impaired mobility set down/pick-up point
No
No designated area is provided. Street set down only available.
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
A key is available from the Booking Office upon request.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
No
no, platforms have full canopies
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
6 spaces
Type of Storage
Stands
Location
Outside the station
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off at bus stops on Whitworth St.
Free Metro shuttle bus link from station front serving Manchester City centre including Victoria Station On both sides of Whitworth Street, Deansgate and Chester Road for buses to Piccadilly Gardens, Altrincham or Sale. Contact Busline 0871 200 2233
Metrolink G-Mex tram stop linked by footbridge from Manchester platform. 0161 228 7811
Not available at this station.
Maps
Station Map
Your guide to the station and its services
(external link, opens in a new tab)Onward Travel Information Map
Local information when you arrive at the station
PDF (5.6MB)
(download link)Deansgate station map (upper floor platform level)
(external link, opens in a new tab)Deansgate station map (upper ground concourse level)
(external link, opens in a new tab)
