Dunston (DOT)
Dunston station, Dunston, Dunston, Tyne & Wear, NE11 9SS
Station Information
Ticket Office
Opening Hours
Available
unstaffed
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Live service information
Information Services Opening Times
- Information Services Opening Times,Saturday: 07:15 - 13:30
Information available from Help Point 24/7.
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Live service information
Announcements are only made audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Please note there are no tactile pavings at this station
There is ramped access to both platforms which wheelchair users can easily use
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
No waiting rooms provided but there are shelters on both platforms.
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Unavailable
No designated area is provided. The station front may be used for set down purposes.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 3.6m wide
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
No waiting rooms provided but there are shelters on both platforms.
Seating Area
Unavailable
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Location
On the platform
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off outside station entrance on bridge.
There is a bus stop a few minutes away from the station.
Not available at this station.
